1. GENERAL
1.1 Club One is the way AS Tallink Grupp and its subsidiaries ("Tallink”) reward their loyal customers excluding companies, associations or organizations that are not eligible for the Club One program.
1.2 In charge of the Club One Frequent Traveller program: AS Tallink Grupp, Sadama 5/7, 10111 Tallinn, Estonia, Business ID: 10238429
1.3 Contact your Club One Customer service office of your geographical area:
In Finland and Russia:
Tallink Silja Oy, Club One, P.O.Box 43, 02151 Espoo, Finland, www.clubone.fi
In Sweden, Denmark and Norway:
Tallink Silja AB, Box 27295, 102 53 Stockholm, Sweden, www.clubone.se
In Germany:
Tallink Silja GmbH Line, Zeissstrasse 6, 23560 Lübeck, Germany, http://www.tallinksilja.com/de/mainMenu/clubOne
In Estonia:
AS Tallink Grupp, Sadama 5/7, 10111 Tallinn, Estonia www.clubone.ee
In Latvia and Lithuania:
AS Tallink Latvia, Eksporta iela 3A, Riga LV-1010, Latvia www.clubone.lv
Any other countries:
Tallink Silja Oy, Club One, P.O.Box 43, 02151 Espoo, Finland, www.tallinksilja.com/clubone
2. MEMBERSHIP AND MEMBERSHIP CARD
2.1 To be eligible for the program as a card holder, you must be at least 18 years old and have a permanent address.
2.2 Club One membership and Club One benefits are household-based. A household means persons living within the same household, at the same address/house. Persons aged 18 and above and living in the same household are entitled to have personal affiliate cards. Up on such request all persons regardless of age living in the same household with a main card holder can be registered as Club One members. All persons living in the same household receive the same Club One account number. Only those household members registered with the same account number can earn bonus points to the common account and enjoy its Frequent Traveller benefits. Tallink reserves the right to refuse to register persons to the Club One account, if there is a reasonable doubt, that the persons are not living within the same household.
2.3 Frequent Traveller special prices are specific for the geographical areas listed above. Customer's permanent address registered in the Club One database defines which Club One office area he/she belongs to. However, to the trips bought or voyages commenced in other geographical area than the residence one prices of that particular geographical area are always applicable.
2.4 Levels and their definitions: There are three Club One card levels (Bronze, Silver and Gold). Membership cards of different levels entitle different benefits. The Club One level is based on accrued amount of bonus points during the past consecutive 12 months. More information on card levels and their benefits is available on the Internet through the above mentioned www-addresses and from Club One Customer Service.
2.5 Tallink reserves the right to change the Club One card level system and the benefits accruing on different levels.
2.6 A customer can have only one Club One account number.
2.7 The Club One membership fee is €10.
2.8 The Club One program can be joined at a ticket office, online via the Internet, onboard or by sending a signed membership form to a Club One office.
2.9 By applying for Club One membership a customer (a main or affiliate card holder) accepts the terms and conditions of the Club One program.
2.10 In order to enable the customer to use the respective service and Tallink to fulfill its obligations towards the customer, the customer who has joined Club One program, by joining is deemed to have granted the right to Tallink to send him/her information about the Club One Program on the e-mail, at home address or on mobile phone.
2.11 By providing personal data in the application for Club One membership a customer grants Club One permission to process his/her personal data and to collect information regarding his/her trips and purchases for the purposes of the program. Description of the Club One personal data database can be found on the Club One web page.
2.12 Applying for an affiliate membership card always requires the consent of the main card holder. When applying for an affiliate card, the application must be signed by the affiliate cared holder as well...
2.13 The Club One membership and household-based tracking period begins when the customer's information has been registered in the Club One database and a Frequent Traveller account has been opened.
2.14 As confirmation of registration, Tallink will send the customer a Club One card with a membership number within four weeks from the registration. The Club One program requires the customer to sign the Club One membership card upon receipt; the Club One card is invalid until signed by the cardholder. If required, the customer must be able to identify himself/herself.
2.15 Benefits that are tied to the level will be valid immediately after the level has changed, and are available on the ships upon presentation of the new card.
2.16 A lost Club One card must be reported to Club One Customer Service immediately. Tallink is not obliged to compensate any damage caused by the loss of a Club One card. Upon reporting the lost card, the member will be sent a replacement card within approximately four weeks.
2.17 Forwarding the Club One membership card or membership number to persons other than family members is forbidden. Club One has the right to remove any points earned erroneously or dishonestly.
2.18 In the event of intentional misuse of the program and/or other improper behavior, Club One has the right to terminate the membership and nullify any points earned without any liability whatsoever imposed on Club One. Misuse comprises the violation of any of the terms found in this guide, falsification, amendment, selling or illicit delivery of documents such as tickets or value coupons to another person, surrender of the Club One card for use by a person not a member of the cardholder’s household and general impropriety. In such cases Club One has the right to nullify the customer's points without prior notice. Club One will inform the member of suspension of membership and the grounds for suspension and nullification of points in writing.
2.19 Membership can be terminated at any time by writing to Club One Customer Service at the address above. After having received the notification, Club One will nullify the Frequent Traveller’s account and delete the membership data from the register. The main card holders’ notification automatically applies to the affiliate card holders.
2.20 The Club One card is not a debit or credit card.
2.21 The main card holder is obligated to notify Club One Customer Service of any change of name, address or household relations. Furthermore, the member must be aware of any changes in the rules and benefits of the program.
2.22 Members will be informed of changes on the Club One website at www.tallinksilja.com/clubone, in the Club One customer magazine and other materials connected with the Club One program.
2.23 Club One reserves the right to cancel a membership number with incorrect contact information in the event of the customer neglecting to give notice of their new contact information within 12 months.
3. EARNING POINTS AND LEVEL REQUIREMENTS
3.1 Club One level is based on the amount of bonus points accrued during the past consecutive 12 months (hereinafter the tracking period).
3.2 Club One membership and household-based tracking period begins when the customer's information has been registered in the Club One database and a Frequent Traveller account has been opened.
3.3 The level criteria will be checked on a daily basis. When the level changes, a card entitling a new level will be sent to the customer by post. The delivery time of the card is approximately four weeks.
3.4 Moving from one level to another, and a level's renewal mark the beginning of a new tracking period, and tracking of bonus points for the next level requirements begin from zero again but the amount of bonus points on the customer’s account she/he can use for purchases is not affected by the change of the level.
3.5 The granting of bonus points is based on purchases of tickets and other services before the departure and purchases of goods and services on board. Bonus points are earned through Tallink services and accommodation in Tallink hotels purchased together with a travel booking.
3.6 Tallink reserves the right to give different amount of bonus points for different services and depending on the different sales points.
3.7 The use of bonus points does not affect the Club One level.
3.8 Bonus points are valid for 24 months from their month of registration.
3.9 You will only be able to earn Club One points after having activated the membership and received the Club One membership card. Earned points are household-based and have no redemption value.
3.10 The customer can purchase Tallink services for the bonus points earned.
3.11 Termination of Club One membership also nullifies any Club One points without any right to claim compensation by the Customer.
3.12 Third-party products/ services sold through Tallink will not augment bonus points unless otherwise stated.
3.13 Tallink services sold through a retail agent will augment bonus points unless stated otherwise.
3.14 A Club One member paying for the trip or service is not entitled to points or Club One member prices unless he or she is the person receiving the service.
3.15 Points accruing from gift vouchers and comparable products will be accounted for upon use to the person using the service. The buying of a gift voucher does not entitle to earning points. When buying the product “ship money” the customer does not earn any bonus points, but bonus points are earned when the product “ship money” is used for purchasing products and services onboard the vessels.
3.16 Club One reserves the right to refuse to grant points for certain services or services offered by partners, or grant only a part of the normal accrual.
3.17 For registering the points, the customer must give the account number at the time of travel booking and present their Club One card when making purchases on board. The Club One card is to be presented in shops before the cashier charges for the products, and in restaurants upon ordering.
3.18 A CA card (Cruise Account) cannot be used together with a Club One card.
3.19 Points from travel bookings and onboard purchases are registered in the account within a week of the trip's last check-in procedure. Booking or redeeming a ticket does not entitle points in itself.
3.20 Purchases made on board are only registered by presenting the Club One card at the time of the purchase. Trips or purchases cannot be registered to the Club One account retrospectively.
3.21 Only purchases by those household members who are registered Club One members will accrue registered points to the account number from ticket and onboard purchases or prepaid meal vouchers.
3.22 All registered Club One members living in the same household and registered as such, earn points to the same household-based account.
3.23 The main card holder is the owner of all points and as the administrator of the account is responsible for any actions concerning the account.
3.24 The main card holder and all affiliate card holders are equally entitled to use any points on the account in the chronological order of the bookings.
3.25 Club One is not obligated to contact the main card holder for his/her prior approval of the points usage or correct any usage of points by the claim of any of the household members. Any disagreements concerning the usage of points shall be settled between the main card holder and the affiliate card holders only.
3.26 Points cannot be transferred to another Frequent Traveller account unless two or more accounts are combined into one household account.
3.27 Trips produced by tour operators will accrue points according to a separate route-based table. Trips produced by tour operators refers to trips produced by partners, e.g. cruise packages containing return coach transportation from the place of residence to the harbor. In Finland, this also applies to trips for which the Tallink Silja Organizational Customer Card has been used.
3.28 Group trips eligible for a group discount will accrue points according to a separate route-based table.
4. BONUS TRIPS
4.1 Bonus trip bookings must be made during the validity period of the bonus points. Bonus points are valid for 24 months from their month of registration and the redeemable bonus trip must be booked within this time. The trip can be made as late as 3 months after the date of expiry of the points, provided the booking has been made within the validity period.
4.2 Outdated, unused points will be automatically deleted from the account each month and they cannot be restored.
4.3 Bonus trips are booked at Club One Customer Service or through channels provided by the Customer Service. A bonus trip can only be booked after the necessary number of points has been registered to the account.
4.4 A bonus trip can only be booked by a main or an affiliate card holder specified in the Club One register.
4.5 Points needed for bonus trip vary depending on the season. Tallink reserves the right to limit the number of bonus trips or refuse bonus trips at certain times. The resale of a bonus trip is not allowed. Bonus trip products and the points needed for bonus trips can be found on the Internet at www.tallinksilja.com/clubone.
4.6 There are a limited number of bonus trips per departure. Bonus points required for a reservation will always be debited from one single account.
4.7 A single cabin for max four persons is included in the bonus trip unless otherwise stated. A bonus trip with deck place includes 1 person. Number of cabins per bonus trips is not limited, if not stated otherwise.
4.8 In the event of cancelling a bonus trip at least 7 days before the beginning of the trip, the valid bonus points will be returned to the account. Bonus trips cancelled later than that or left un-cancelled will be debited from the bonus points account in their entirety. Outdated bonus points will not be returned to the account and soon-to-be-outdated points are listed online at the Club One internet service.
4.9 A route-based passenger fee (port fee) is always payable on the bonus trip (applies to persons of 12 years or older). In addition to this, the Club One member must make any other payments required by the authorities or Tallink partners (e.g. airport taxes, service charges, etc.).
4.10 In the case of bonuses (or other offers) offered by our partners, the terms of cancellation and reservation of the company in question will be applied.
5. CORPORATE AND ORGANIZATIONAL CUSTOMER AGREEMENTS
5.1 Travel reservations with Tallink's Corporate Customer number will not accrue points to the Club One account. Travel reservations made according to the Organizational Customer Agreement will accrue points to the Club One account according to a separate tour operator table. The Corporate Customer and Organizational Customer card cannot be utilized simultaneously with a Club One membership card.
6. OTHER CONDITIONS
6.1 Club One has the right to grant different benefits and other advantages to different Club One members. This means, among other things, that Club One is not obliged to offer the same benefits to all members but that different benefits can be granted exclusively to Club One card holders of specific levels and persons living in specific geographical areas, for example.
6.2 Club One benefit products can vary depending on the route/ship. Members registered as Club One Frequent Travellers, and persons of their household registered as Club One members, are entitled to specially priced Club One trips according to that stated above. Specially priced Club One trips cannot be booked/donated to persons outside the household unless one of the travellers is a member of the Club One household.
6.3 Club One terms and conditions are valid as published on the Club One web page. Tallink has the right to use its discretion in making changes to the Club One Frequent Traveller program, its rules, the basis of accruing bonus points and the pricing of bonus products. Any changes will be effective immediately without prior notice unless otherwise stated by Tallink. Club One members will be informed of changes via the Club One web pages through the Internet customer service. An effort will be made to notify changes in the customer magazine, provided the announcement is still current at the time of publication.
6.4 Tallink is not responsible for any loss caused by changes it has made (including the loss of points, loss of benefits, or the lessening of benefits) nor is Club One liable to compensate losses in any way to Club One members or any third party.
6.5 Tallink is not responsible for its partners' services and products, or complaints caused by them – unless Tallink operates under the statutes governing package tours – but each company is responsible for its own products and services.
6.6 If not specifically otherwise provided in this guide, the customer shall always follow the terms for carriage of passengers and familiarize himself/herself with these as available in the Internet at the website http://www.tallinksilja.com/en/mainMenu/usefulInformation/.
6.7 Disputes arising from the Frequent Traveller program that cannot be settled by negotiations are to be resolved in any of the local courts of the Club One Customer service offices. The customer can also have a dispute dealt with by the local consumer complaint board, if any.
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