1. GENERAL
Club One is the way Tallink Silja Oy ("Tallink Silja") rewards its loyal customers.
In charge of the Club One Frequent Traveller programme: Tallink Silja Oy, P.O. Box 43, 02151 ESPOO Business ID: 0114296-7
Club One Frequent Traveller programme contact information:
In Finland: Tallink Silja Oy, Club One, P.O.Box 43, 02151 Espoo Kanta-asiakaspalvelu@tallinksilja.com
In Sweden: Tallink Silja Ab, Positionen 8, 11574 Stockholm, Sweden. Stamkund@tallinksilja.com
In Germany: Tallink Silja GmbH Line, Zeisstrasse 6, 23560 Lübeck, Germany
In Estonia: AS Tallink Grupp, Tartu mnt. 13, Tallinn 10145, Tallinn, Estonia clubone@tallink.ee
2. MEMBERSHIP AND MEMBERSHIP CARD
2.1. The Club One membership fee is €10. To be eligible for the programme, you must be at least 18 years old and have a permanent address in the Nordic Countries, Estonia, Latvia, Lithuania or Germany. Frequent Traveller special prices are country-specific. The customer's address in the Club One Frequent Traveller register defines which country's special prices are available. A customer can have only one membership number.
Club One membership and Club One benefits are household-based. All persons aged 18 and above, and living in the same household are entitled to have personal affiliate cards. A household means persons living within the same household, at the same address/house.
Persons living in the same household receive the same Club One number. Only family members registered as Club One members can earn bonus points and enjoy Frequent Traveller benefits.
Companies, associations or organisations are not eligible for the Club One programme.Levels and their definitions: There are three Club One card levels (Bronze, Silver and Gold).
Membership cards of different levels entitle different benefits. The Club One level is based on the purchases of tickets and purchases of goods on board together with the number of trips taken (one trip = one way trip, two trips = cruise). More information on card levels and their benefits is available on the Internet and from Club One Customer Service. Tallink Silja reserves the right to change the Club One card level system and the benefits accruing on different levels.
2.2. You can join the Club One programme at a Tallink Silja office, online via the Internet, or by sending a signed membership form to Tallink Silja.
By signing/filling in a membership form a person (holder of the main card or affiliate card) accepts the terms and conditions of the Club One programme and grants permission to process their personal data.
Applying for an affiliate membership card always requires the consent of the main card holder. When applying for an affiliate card, the application must be signed by the affiliate card holder as well.
The Club One member must sign the membership card.
2.3. The Club One membership and household-based accounting period begins when the customer's information has been registered in the Club One system. The accounting period is 12 to 18 months, depending on the card level. As confirmation of registration, Tallink Silja will send the customer a Club One card with a membership number within four weeks of the registration. The Club One programme requires the customer to sign the Club One membership card upon receipt; the Club One card is invalid until signed by the cardholder. If required, the customer must be able to identify himself/herself. A Club One member is entitled to the Club One special prices once the Club One card, with a membership number, has been received and paid for.
The level criteria will be checked on a weekly basis. When the level changes, a card entitling a new level will be sent to the customer by post. The delivery time of the card is approximately four weeks.
Moving from one level to another, and a level's renewal, mark the beginning of a new accounting period, and the total sum of purchases of tickets and goods on board, as well as the number of trips, begin from zero.
Benefits that are tied to the level will be valid immediately after the level has changed, and are available on the ships on presentation of the new card.
2.4. A lost Club One card must be reported to Club One Customer Service immediately.
Tallink Silja is not obliged to compensate any damage caused by the loss of a Club One card. Upon reporting the lost card, the member will be sent a replacement card within approximately four weeks.
A replacement fee of €10 will be charged for a new card.
2.5. Forwarding the Club One membership card or membership number to persons other than family members is forbidden. Tallink Silja has the right to remove any points earned erroneously or dishonestly.
In the event of intentional misuse of the programme and/or other improper behaviour, Club One has the right to terminate the membership and nullify any points earned. Misuse comprises the violation of any of the terms found in this guide, falsification, amendment, selling or illicit delivery of documents such as tickets or value coupons to another person, surrender of the Club One card for use by a person not a member of the cardholder’s household, and general impropriety. In such cases Tallink Silja has the right to nullify the customer's points without prior notice.
Club One will inform the member of suspension of membership, and the grounds for suspension and nullification of points, in writing.
2.6. Membership can be terminated at any time by writing to Club One Customer Service at the address below. After having received the notification, Club One will nullify the Frequent Traveller's points.
2.7. The Club One card is not a debit or credit card.
2.8. The Club One member is obliged to notify Club One Customer Service of any change of name or address. Furthermore, the member must be aware of any changes in the rules and benefits of the programme.
Customers will be informed of changes on the Club One website and in the Club One customer magazine. Club One reserves the right to cancel a customer number with incorrect contact information in the event of the customer neglecting to give notice of their new contact information within 12 months. Customers will be informed of changes in country-specific web sites, customer magazines and other material connected with the Club One programme.
3. EARNING POINTS
3.1. You will only be able to earn Club One points after having initiated the membership and received the Club One membership card. Earned points are household-based and have no redemption value.
The Club One Frequent Traveller programme tracks the total number of purchases on board and number of purchased tickets and earned bonus points. The level of Club One membership is determined by the number of purchased tickets together with the number of trips made. The customer can book bonus trips with the bonus points earned.
The use of bonus points does not affect the Club One card level. Termination of Club One membership also nullifies any Club One points. The granting of bonus points is based on purchases of tickets and purchases of goods on board. Bonus points are earned through Tallink Silja services purchased together with a travel booking. Third-party services sold through Tallink Silja will not augment bonus points unless otherwise stated. Tallink Silja services sold through a retail agent will augment bonus points unless stated otherwise. A Club One member paying for the trip or service is not entitled to points or Club One member prices unless he or she is the person receiving the service. Points accruing from gift vouchers and comparable products will be accounted for upon use. The buying of a gift voucher does not entitle earning points.
Club One reserves the right to refuse to grant points for certain services or services offered by partners, or grant only a part of the normal accrual.
3.2. For registering the points, the customer must give the customer number at the time of travel booking and present their Club One card when making purchases on board. The Club One card is to be presented in shops before the cashier charges for the products, and in restaurants upon ordering. A GLC card (Group Leader Card) cannot be used together with a Club One card. Points from travel bookings and onboard purchases are registered in the account within a week of the trip's last check-in procedure.
Booking or redeeming a ticket does not entitle points in itself. Purchases made on board are only registered by presenting the Club One card at the time of the purchase. Trips or purchases cannot be registered to the Club One account retrospectively.
Only purchases by those household members who are registered Club One members will accrue registered points to the customer number from ticket and onboard purchases or prepaid luncheon vouchers.
3.3. All registered Club One members living in the same household earn points to the same household-based account. The main cardholder is the possessor of all points on the card, but both the main cardholder and all affiliate cardholders are entitled to use any points on the account. Points cannot be transferred to another Frequent Traveller account and a bonus trip cannot be donated to a non-member of the household.
3.4. Trips produced by tour operators will accrue points according to a separate route-based table. In Finland, this also applies to trips for which the Silja Organizational Customer Card has been used.
Trips produced by tour operators refers to trips produced by partners, e.g. cruise packages containing return coach transportation from the place of residence to the harbour.
3.5 Group trips eligible for a group discount will accrue points according to a separate route-based table. Trips made under Silja's company number will not accrue household-based points, travel or purchase balances.
4. BONUS TRIPS
4.1 Bonus trip bookings must be made during the validity period of the bonus points. Bonus points are valid for 30 months from their month of registration and the redeemable bonus trip must be booked within this time. The trip can be made as late as 3 months after the date of expiry of the points, provided the booking has been made within the validity period. Outdated, unused points will be automatically deleted from the account each month and they cannot be restored.
Bonus trips are booked at Tallink Silja Club One Customer Service or through channels provided by the Customer Service. A bonus trip can only be booked after the necessary number of points has been registered to the account.
A bonus trip can only be booked by a main affiliate card holder specified in the Club One register.
Points needed for bonus trip vary depending on the season. Tallink Silja reserves the right to limit the number of bonus trips or refuse bonus trips at certain times. The resale of a bonus trip is not allowed. Bonus trip products and the points needed for bonus trips can be found on the Internet at www.tallinksilja.com/clubone.
There are a limited number of bonus trips per departure. Bonus points required for a reservation will always be debited to a single account.
A single cabin for four persons is included in the bonus trip unless otherwise stated. A bonus trip with deck passage includes 1 person.
In the event of cancelling a bonus trip at least 7 days before the start of the trip, the valid bonus points will be returned to the account. Bonus trips cancelled later than that will be debited from the bonus points account in their entirety. Outdated bonus points will not be returned. If the trip is not cancelled, the points are not returned. Point totals and soon-to-be-outdated points are listed online at the Club One customer’s Internet service.
A route-based passenger fee is added to the bonus trips (applies to persons of 12 years or older). In addition to this, the Club One member must make any other payments defined by the authorities or partners (e.g. airport taxes, service charges, etc.).
In the case of bonuses (or other offers) offered by our partners, the terms of cancellation and reservation of the company in question will be applied.
5. CORPORATE AND ORGANIZATIONAL CUSTOMER AGREEMENTS
Travel reservations using Silja's Corporate Customer number will not accrue points to the Club One account. Travel reservations using the Organizational Customer agreement will accrue points to the Club One account according to a separate tour operator table. The Corporate Customer and Organizational Customer card cannot be utilized simultaneously with a Club One membership card.
6. OTHER CONDITIONS
Tallink Silja has the right to grant different benefits and other advantages to different Club One members. This means, among other things, that Tallink Silja is not obliged to offer the same benefits to all members but that different benefits can be granted exclusively to Club One card holders of specific levels and persons living in specific geographical areas, for example.
Club One benefit products can vary depending on the route/ship. Members registered as Club One Frequent Travellers, and persons of their household registered as Club One members, are entitled to specially priced Club One trips according to that stated above. Specially priced Club One trips cannot be booked/donated to persons outside the household unless one of the travellers is a member of the Club One household.
Tallink Silja has the right to use its discretion in making other than essential changes to the Club One Frequent Traveller programme, its rules, the basis of accruing bonus points and the pricing of bonus products. Any changes will be effective immediately without prior notice unless otherwise stated by Tallink Silja. Club One members will be informed of changes via the Tallink Silja web pages, through the Internet customer service. An effort will be made to notify changes in the customer magazine, provided the announcement is still current at the time of publication.
Tallink Silja is not responsible for any loss caused by changes it has made (including the loss of points, loss of benefits, or the lessening of benefits) nor is Club One liable to compensate losses in any way.
Tallink Silja is not responsible for its partners' services and products, or complaints caused by them – unless Tallink Silja operates under the statutes governing package tours – but each company is responsible for its own products and services.
Disputes arising from the Frequent Traveller programme that cannot be settled by negotiations are to be resolved in the Helsinki local court. The customer can also have a dispute dealt with by the Consumer Complaint Board.
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