Reservations and tickets
When making a reservation, you must provide the following information on each passenger:
- last name
- first name
- date of birth in full
- telephone number
While it is not possible to book a specific cabin or section on the ship, we will accommodate such wishes as far as possible.
Smoking is not allowed in the cabins or corridors in the cabin areas. In the interest of fire safety and general comfort, smoking is only allowed in separately designated smoking areas.
Hotel reservations must be paid 2 days before departure at the latest. Silja's contract prices require booking in advance and payment with Silja's hotel vouchers.
If the tickets are used at another time than originally planned, the reservation must be cancelled and a new booking made. The change should be marked on the reservation. Any difference in the price due to different price seasons should also be paid at the same time.
If the original ticket is lost, you must purchase a new ticket. If the original ticket is found, the shipping company can make a refund. We recommend you take out travel insurance which also covers lost tickets.
Unused tickets are reimbursed only if the booking was cancelled according to the rules and the cancellation is indicated in the reservation. Cancellations may be subject to a fee as specified in the terms and conditions for cancellations.
Period of validity
Tickets are valid for 6 months from the date of purchase.
When making a booking for a vehicle, you will be asked to give its height and length, including potential loads (ski boxes, etc.). If the measurements are found to be incorrect at check-in, it may be possible to order another place with an extra surcharge. However, we cannot guarantee this.
If you are paying with a gift voucher, you should mention this when booking your trip. Remember to mention the product code. Gift vouchers are only valid for the product indicated and for the period specified.