Reservations and tickets

Reservations

When making a reservation, you must provide the following information on each passenger:
- last name
- first name
- sex
- date of birth in full
- nationality
- telephone number 

Cabin locations

While it is not possible to book a specific cabin or section on the ship, we will accommodate such wishes as far as possible.
Smoking is not allowed in the cabins or corridors in the cabin areas. In the interest of fire safety and general comfort, smoking is only allowed in separately designated smoking areas.

Ticket payment

Hotel reservations must be paid 2 days before departure at the latest. Silja's contract prices require booking in advance and payment with Silja's hotel vouchers.

Rescheduling

If the tickets are used at another time than originally planned, the reservation must be  cancelled and a new booking made. The change should be marked on the reservation. Any difference in the price due to different price seasons should also be paid at the same time.

Lost tickets

If the original ticket is lost, you must purchase a new ticket. If the original ticket is found, the shipping company can make a refund. We recommend you take out  travel insurance which also covers lost tickets.

Unused tickets

Unused tickets are reimbursed only if the booking was cancelled according to the rules and the cancellation is indicated in the reservation. Cancellations may be subject to a fee as specified in the terms and conditions for cancellations.

Period of validity

Tickets are valid for 6 months from the date of purchase.

Vehicle information

When making a booking for a vehicle, you will be asked to give its height and length, including potential loads (ski boxes, etc.). If the measurements are found to be incorrect at check-in, it may be possible to order another place with an extra surcharge. However, we cannot guarantee this.

Gift vouchers

If you are paying with a gift voucher, you should mention this when booking your trip. Remember to mention the product code. Gift vouchers are only valid for the product indicated and for the period specified.