Terms and conditions of payment, changes and cancellations for invoicing contract customers of Tallink Silja
A group consists of at least ten (10) adult passengers. The word 'cabin' is also used to refer to deck accommodation or a rest chair.
1. PAYMENT TERMS AND CONDITIONS
The trip must be paid by the due date of the invoice.
2. TERMS AND CONDITIONS FOR CHANGES AND CANCELLATIONS, ONE-WAY AND CRUISE DEPARTURES
2.1. Group cancellations
If the reservation is cancelled for the whole group, the applicable cancellation terms will be determined on the basis of the original number of cabins as specified in section 2.3.
Partial cancellations are regarded as group cancellations if the original total number of cabins is reduced by 50% or more.
2.2. Partial cancellations
If the original total number of cabins is reduced by less than 50%, this is regarded as a partial cancellation.
In this case, the applicable cancellation terms are determined on the basis of the number of the cancelled tickets as specified in section 2.3.
2.3. Total cabin number of the group
Groups of less than 100 cabins
- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
Groups of more than 100 cabins
- The entire booking may be cancelled 90 days before departure free of charge.
- Tickets cancelled 89-28 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled cabins.
- Tickets cancelled less than 14 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
Special and charter cruises
- With regard to special and charter cruises, we reserve the right for separate terms and conditions of cancellation and payment.
- A 'special cruise' denotes a reservation which affects the standard cruise programme of the ship and/or the ship's departure/arrival times or ports.
Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation.
Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".
2.4. Partners
Should the booking involve one of Tallink Silja Oy's external partners, such as a shipping company offering co-operative transportation, the cancellation terms of each partner will be applied separately.
3. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, HOTEL TRIPS
Groups of less than 50 rooms
- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled tickets.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
Groups of more than 50 rooms
- We reserve the right for separate terms and conditions of cancellation and payment.
Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation. Against a doctor's certificate, only a handling fee of €17 will be charged.
Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".
Terms and conditions of group trips' payment, changes and cancellation, hotel trips, groups of more than 50 rooms
Cancellation of a maximum of 50% of the booked rooms
- A maximum of 50% of the booked rooms may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
Cancellation of more than 50% of the booked rooms
- The entire booking may be cancelled 60 days before departure free of charge.
- Tickets cancelled 59-28 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
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