Age regulations


AGE REGULATIONS ON TALLINK SILJA'S SHIPS / VOYAGES

The Tallink Silja' s original forms are used for both Written consent of legal guardian and Youth group leader.

The consent of guardian must be brought along the voyage and present to the ship's personnel on demand.

 

Forms in English
Permission to travel alone (For 15–17 year old by parent / guardian)  
Permission to travel (For a 0-17 year old by parent / guardian)
Guardian instructions (individual travel) 

INDIVIDUAL TRAVEL

Age limit 18 years:

Every day on all routes, overnight crossings & roundtrip cruises

0–17 year old can travel with:
- a legal guardian (mother, father, guardian)
- a family member* or other guardian (minimum 25 years old) that has been authorized by the legal guardian (max. 2 under-aged in addition to own children), 0-17 years must bring the written consent of the legal guardian form along the voyage.
- if the guardian is not a family member, the guardian form needs to be filled
- one guardian per cabin
- for youth groups separate guardian rules apply

 

Age limit 15 years:

Every day on all day crossings and day cruises

15-17 year old can travel alone
- a written consent of a guardian must be presented

0–14 year old can travel with:
- a legal guardian (mother, father, guardian)
- a family member* or a minimum 25 years old other guardian that has been authorized by the legal guardian (max. 2 under-aged in addition to own children). Written consent of the legal guardian form must be brought along the voyage
- one guardian per cabin
- for youth groups separate guardian rules apply

 

NB!
• Family member* = father, mother or other legal guardian, grandparents and aunt, uncle. Note! Not sister or brother. The family member must fulfill the age regulation of the trip. Sister or brother must be at least 25 years old if acting as a guardian
• In case of lacking the needed authorization forms or the passenger is under age regulations the shipping company is not responsible of the possible costs to the customer and does not refund the ticket.
• The passenger/person making the reservation for the voyage is by himself responsible that the authorizations are in order.
• The guardian is responsible for the youngster's following the alcohol legislation and ship's disciplinary regulations and damage caused to shipping company / hotel / other passengers /oneself.
• During the national holidays (and the day before) the age limit on Friday departures will be applied.
• Tallink Silja reserves the right to change the age regulations

 

Check-in

 
 

Check-in

You will get your travel document at check-in by presenting your booking number and a payment receipt or voucher.

Required time limit for arriving at the check-in:

Passengers without vehicles:
 
- 30 minutes prior to departure at the latest. We recommend to arrive 1 hour before. Check-in and embarkation for passenger without a vehicle will be closed 20 min before departure.

Reservations for passengers arriving later than this will no longer be valid. No refund will be made for unused tickets or coupons. Passengers arriving by train or regular bus service may exceptionally be accepted on board if the situation should permit it.
 

Online check-in:

We offer Online check-in for passengers travelling by foot on Helsinki-Tallinn or Tallinn-Helsinki route. Online check-in is not possible if the booking has cabin, meals, vehicle or other services. Online check-in opens 24 hours prior to departure time. Please arrive to terminal 30 minutes before departure at the latest as the gates will be closed 20 minutes before departure time.

Go to Online check-in »


Passengers with vehicles:

- 1 hour prior to departure at the latest. (N.b.! passengers travelling from Stockholm to Mariehamn: 1.5 hrs before departure).
- When travellingin Åland Island note that Långnäs is situated in Lumparland approximately 30 km east of Mariehamn.

Each passenger should have official and valid identification document (please see "Proof of identification").

Escorts are only permitted to enter the ship in special cases.


 

 

Passport and Visa regulations

Identity documents / Passport and Visa regulations

Before traveling to any of the Tallink Silja's destination, please check what travel documents are required for these countries.

AS Tallink Grupp and ports follow the ISPS Code (International Ship and Port Facility Security Code), which requires shipping companies and port authorities to make random checks of travel documents.

Passengers must prepare for security check in the terminals, where they are required to present their proof of identity, such as valid passport or official ID card with photo. The obligation to provide proof of identity applies to all passengers. Since 26 June 2012, children of any age need to have their own passport or ID card to travel (even if they are still mentioned in their parent's passport, which remains valid).

The passengers are required to find out whether they need to apply for a visa. If a visa is required, passengers have to apply for the visa themselves. If the visa or other travel documents are not in order, and the authorities turn the passenger back at the border, the passenger is liable for subsequent expenses due to this.

More information about passport and visa regulations on each country's Ministry of Foreign affairs:

» Finland

» Estonia

» Latvia

» Sweden

Do you need a Schengen visa? The 26 Schengen member states are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Republic of Malta, Slovakia, Slovenia, Spain, Sweden and Switzerland.

 

Providing proof of identity

Providing proof of identity

Passengers must prepare for security checks in the terminals, where they should be able to provide valid proof of identity, such as:

  • Passport
  • ID card with photo, granted after 1.3.1999 (excluding temporary ID cards)

The obligation to provide proof of identity applies to all passengers, including children of any age, those not required to present actual travel documents (see Passport and visa regulations). Those unwilling or unable to provide proof of identity and/or announce their identity upon request will not be allowed on board.

It is passengers responsability to have proper travel documentation. Check with the consulate of each country you will visit or with a visa service to verify current regulations.

 

Vehicle prices

The length and height measurements also include potential loads or roof racks. Vehicle height is measured at the harbour. A surcharge is payable if the vehicle height exceeds the height stated at the time of the reservation.

Vehicles must always be driven off the ship immediately upon arrival (including at night).

Vehicle prices do not apply to cargo vehicles. Vehicles without a driver, and cargo vehicles (trucks, etc.), are priced according to our cargo price list.

Cargo reservations
in Finland tel. +358 (0)203 74266, Mon-Sat (not Saturdays during the summer period)
in Sweden tel. +358 (0)8 666 3555, Mon-Fri.

 

Youth groups

We advise the whole group to aquaint themselves with the regulations for youth groups in already in advance when planning the voyage.

A youth group consists of a group leader or several leaders and the youths themselves. The group leader is responsible for making the reservation either with a travel agent or Silja Line's conference and group sales department. When making a reservation, the group leader should mention the group is a youth group since there amout of youth groups is limited. Silja Line confirms the booking after receiving the contact information of all leaders travelling with a given group (name, address, telephone number).

Group leaders area cabin of the same cabin class as their group. When making the reservation, the group leader is given the requisite number of Silja's general rules for group leaders. A copy is to be given to each group leader.

As a rule, group leaders should be at least 25 years of age and know the members of their group (at most 10 names of youngsters per group leader).

The group should arrive at the terminal one hour before departure. The group leader is responsible for taking care of the check-in procedures for the group and ensuring that the cabin numbers are entered on the group member lists. Group leaders board the ship together with their group and give the original group leader form to the security staff who inspect the boarding cards. The security staff may also ask the group members to provide proof of identity at the same time. Each group member is to carry valid proof of identity. Passports are required for certain destinations.

The group leaders' responsibilities include the following:

  • Ensure that the group does not make a noise or otherwise disturb their fellow passengers.
  • Ensure that the youngsters do not have alcoholic beverages with them.
  • Assist the ship's crew in disciplinary or other situations, following the crew's instructions.
  • The group leader and other group members are liable for any expenses due to and/or measures needed in the case of unwarrantable behaviour or vandalism towards other passengers, Silja Line or its property.

PDF forms in English / Guadian Instruction:

Cruise departures on Fridays and Saturdays   

Cruise departures between Sundays and Thursdays, day cruises and round trips daily

 

Internet connections

As people need Internet access nowadays almost as much as air we want to give an overview about the Internet access possibilities available on Tallink and Silja Line ships. Internet connection during the sea voyage is occasionally very slow and therefore the connection quality may vary.

To use the wireless internet on board our vessels you have to insert a valid boarding card number. This is the last 8 digits number below the barcode on the boarding card. You can connect up to three devices with one boarding card.You have to insert the boarding card number only once per device, if you are prompted to log in again then simply press the log in button. You do not need to insert the code again if you have connected your device once. The boarding card number will start working two hours before departure and stop working two hours after arrival.

Find out about Wifi connections on board Tallink and Silja Line ships here:

Helsinki-Stockholm »

Internet-connection onbard Helsinki-Stockholm route ships.

Silja Serenade

Connection type Deck Location
 
WIFI 6 Conference department
WIFI 7 Promenade
WIFI 7-8 Atlantis Palace
WIFI 10 Commodore Lounge
PC 6 One PC available in Conference department
3G/4G-connection available
SSID: serenade

Silja Symphony

Connection type Deck Location
 
WIFI 6 Conference department
WIFI 7 Promenade
WIFI 7-8 Atlantis Palace
WIFI 10 Commodore Lounge
PC 6 Two PC's available in Conference department
3G/4G-connection available
SSID: symphony
Helsinki-Tallinn »

Internet-connection onboard Helsinki-Tallinn route ships.

Star

Connection type Deck Location
 
WIFI 7 Pub
WIFI 7 Business Lounge
WIFI 7 Info
WIFI 8 Deck 8, excluding cabins
WIFI 9 Deck 9, excluding cabins

The best Internet connection is available in Business Lounge.

3G/4G-connection available
SSID: Star

Superstar

Connection type Deck Location
 
WIFI 6-8 Showbar Dolce Vita
WIFI 6 Business Lounge
WIFI 6 Perfume Shop ja Foodmarket
WIFI 8 Deck 8
WIFI 7 Deck 7
WIFI 6 Conference rooms

 

The best Internet connection is available in Business Lounge.
 
3G/4G-connection available
SSID: SuperStar

WIFI PREMIUM (STAR AND SUPERSTAR)

Now it is possible to buy quick internet connection Wifi Premium onboard Star and Superstar. 
- maximum connection speed is up to 30 Mbit/s
- guaranteed minimum speed is 1 Mbit/s
- Wifi Premium is meant mainly for reading news and e-mails 
- Wifi Premium is not for HD video streaming, downloading music or movies and other activities, which weigh heavily on the Wi-Fi network. 
- Wifi Premium is purcable from the information desk and in the Star Comfort –class. 

WiFi Premium Price € Place
 
One way 5 Star Comfort -class
Day ticket 7,5 Star Comfort -class
Day ticket 10 Star-class
Day ticket 15 Star-class
Day ticket 10 Star + Star Comfort -class *

Connection is free of charge in Business Lounge. Note! There are limited amount of Wifi Premium service available.

* one way in Star class and one way in Star Comfort class. 

baltic queen

Connection type Deck Location
 
WIFI 5 Conference rooms
WIFI 6 Deck 6
WIFI 7 Deck7
WIFI 10 Disco

3G/4G connection available
SSID: Queen

Turku-Stockholm »

Internet-connections onboard Turku-Stockholm route ships

Baltic Princess

Connection type Deck Location
 
WIFI 5 Conference rooms
WIFI 6 Info
WIFI 6 Pubs and bars
WIFI 7 Deck 7
WIFI 10 Disco
3G/4G-connection available
SSID: BalticPrincess

Galaxy

Connetion type Deck Location
 
WIFI 5 Conference rooms
WIFI 10 Disco
WIFI 6-7 Showbar Starlight
WIFI 7 Buffet
WIFI 6 Info
WIFI 7 Joe's Place
WIFI 7 Wine Bar
WIFI 7 Whisky Bar
PC 5 Three PC's available in Conference department
3G/4G-connection available
SSID: Galaxy
Stockholm-Tallinn »

Internet-connection onboard Stockholm-Tallinn route ships

ROMANTIKA

Connection type Deck Location
 
WIFI 6-7 Showbar Starlight Cabaret
WIFI 6 Conference rooms
WIFI 6 Info
WIFI 7 Deck 7, excluding disco
3G/4G-connection available
SSID: Romantika

Victoria

Connection type Deck Location
 
WIFI 6-7 Showbar Starlight Cabaret
WIFI 6 Conference rooms
WIFI 6 Info
WIFI 7 Deck 7, excluding disco
3G/4G-connection available
SSID: Victoria
Stockholm-Riga »

Internet-connection onboard Stockholm-Riga route ship

Isabelle

Connection type Deck Location
 
WIFI 7 info, restaurants
WIFI 8 Deck 8
WIFI 9 Disco
WIFI 10 Conference rooms
WIFI 11 Conference rooms, sun deck

SSID: Isabelle

Back to top

Payment methods onboard | Cards & Cash

 


Tallink vessels on Finland - Estonia traffic: euro (EUR) accepted in cash. Payments on ferries between Estonia and Finland are possible with the following cards:

-  Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
-  Debit Mastercard, Maestro (if the satellite connection is available)
-  Visa (credit card)
-  Mastercard (credit card)
-  American Express
-  Diners Club International
 
Stockholm-Riga traffic: Euro (EUR) and Swedish krona (SEK)  are accepted as payment in cash. Payments on ferries between Latvia and Sweden are possible with the following cards:

 

-  Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
-  Debit Mastercard, Maestro (if the satellite connection is available)
-  Visa (credit card)
-  Mastercard (credit card)
-  American Express
 

Stockholm-Tallinn traffic: Swedish krona (SEK) and euro (EUR) are accepted as payment in cash. Payments on ferries between Estonia and Sweden are possible with the following cards:

-  Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
-  Debit Mastercard, Maestro (if the satellite connection is available)
-  Visa (credit card)
-  Mastercard (credit card)
-  American Express
 

Silja vessels Euro and Swedish krona are accepted as cash. 

Payments on ferries between Finland and Sweden are possible with the following cards:
-  Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
-  Debit Mastercard, Maestro (if the satellite connection is available)
-  Visa (credit card)
-  Mastercard (credit card)
-  American Express
-  Diners Club International
-  Union Pay
 

PAYMENT METHODS ACCEPTED IN TERMINALS/SALES OFFICES


Helsinki Olympia terminal accepts as cash payment euro, Swedish krona, Finnish bank cards and above mentioned credit cards. Helsinki Länsi-terminal and Sales offices accept as payment euro, Finnish bank cards as well as EuroCard, MasterCard, VISA, VISA Electron, Maestro, American Express, Diners Club International. Turku terminal accepts as payment euro, Finnish bank cards and above mentioned credit cards. Erottaja Sales office accepts also Stockmann account cards as payment.  Tallinn terminal accepts as payment, estonian bank cards and above mentioned credit cards accepted on Tallink vessels. Värtan terminal in Stokholm accepts all international debit and credit cards, as well as Swedish bank cards.

PAYMENT METHODS IN CALL CENTER

You can pay for the trip you booked on the phone by the following credit cards: Visa, Mastercard, Eurocard and American Express. NB! Diners Club is not accepted.

PAYMENT METHODS IN ESTONIA

Tallinn terminal accepts cash in EUR, estonian bank cards and the above mentioned credit cards. International credit cards are accepted in most shops. Banks and some bank automats give cash with credit cards.

 

Currency

You can exchange currency as well as coins for the game machines at the information desk on board.
 

 

Time Difference and Ship's Time

Arrival and departure times are always indicated in local time. Finland is one hour ahead of Sweden. Estonia and Latvia have the same time as Finland.

Time onboard is always indicated in local time
 
 
Helsinki-Stockholm
Stockholm-Helsinki
Silja Serenade
Finnish time
Swedish time
Silja Symphony
  Turku-Stockholm
Mariehamn-Turku
Stockholm-Mariehamn
Baltic Princess
Finnish time
Swedish time
  Turku-Stockholm Stockholm-Turku
Silja Galaxy
Finnish time
Swedish time
  Helsinki-Tallinn-Helsinki
Silja Europa
Finnish time
Star / Superstar
  Stockholm-Riga Riga-Stockholm
Romantika
Latvian time
Latvian time
Isabelle
  Tallinn-Stockholm Stockholm-Tallinn
Baltic Queen
Estonian
Swedish time
Victoria I

 

Safety onboard

General information
It is our primary duty to guarantee the safety of the people on board, the ship and the environment. The safety standards of our ships are of high quality.

Our personnel
The personnel is trained on the safety procedures before they start their work. Additionally weekly exercises are organized on board of the ships. Our company has a close cooperation with maritime rescue authorities and with them several major international exercises take place on our ships. Members of the personnel have special training in fire protection first aid and handling the safety equipments.

Ships
Our ships as well as the safety and security procedures of the ships are regularly controlled and certified by the maritime authorities. Additionally internal auditing and controlling is carried out besides the regular maintenance.
During every departure, general overview about safety is given by the crew. More information about safety on board can be found in the cabins and information desk. Our personnel is assisting you in case of additional questions.

Emergency situations
Regular exercises are carried out for our personnel how to rescue passengers in case there is threat or emergency situation. In case of an emergency situation 7 short and 1 long signals will be used. It notifies people of the need to go to the nearest assembly station. The maps about nearest assembly stations (or muster station) can be found in the cabins and corridors. Continuous information will be given through speakers. The personnel will give more instructions at the assembly station (or muster station).

Safety equipment
The number of the safety equipment is always consistent with the maximum number of people on board. Life jackets for adults and children are available in the evacuation places with the instructions for the usage.

Measures against fire
All areas of our ships are equipped with smoke and / or heat detectors and sprinkler system. There are fire-proof doors between the sectors on the ship. The corridors are provided with the illuminating instructions for exiting. There are regular control rounds done by the trained personnel round 24 hours.

Information
You can find information about safety and security in the cabins, corridors and at the information desk. During every departure a general safety announcement is made, which can be heard all over the ship. Our personnel is there for you to answer any questions about safety or security matters.

 

Safety regulations on the car deck

Passengers with cars and motorcycles must take the following instructions into account:

Any items in the vehicle must be well secured. Smoking and open fires are not allowed on the car deck.

Passengers have no access to the car deck during the voyage. The car deck will be closed during the journey and opened 15-30 minutes before arrival in port.

Passengers must follow the instructions of the personnel on the car deck. You must not switch on thee engine until it is your turn to drive off the ship.

Flammable liquids may not be transported in open containers on the car deck. The gas valves in caravans must be closed during the voyage. Inform the personnel of any hazardous substances (gases, explosives, flammable and corrosive liquids, etc.). Their transportation on passenger ships is subject to restrictions. If you transport such substances, inform the check-in personnel before departure and make sure you have all the appropriate documents.

 

Smoking on board

For fire safety reasons smoking is allowed only on outside decks and designated areas with "Smoking area" signs.

Smoking is strictly prohibited in the cabin, dining restaurants, corridors, elevators and stairwells.

Please ask for further information at the information desk on board.

Lost and found

Items found on the ships operating routes Helsinki-Stockholm, Helsinki-Tallinn and Stockholm-Tallinn are sent to :
Suomen Löytötavarapalvelu (Finland's Found Property Service)

Address:
Mäkelänkatu 56
00510 Helsinki
Open Mon-Fri 10.00-18.00, Sat 10.00-14.00

Enquiries:
tel. +358 (0)600 41006
fax +358 (0)600 14108
 

Items found on Turku-Stockholm ships are sent to:
Suomen Löytötavarapalvelu (Finland's Found Property Service)
Address:
Satakunnantie 17
20300 Turku

Open Mon-Fri 10.00-18.00, Sat 10.00-14.00
tel. +358 (0)600 03391 

fax +358 (0)600 14108
 

Items found on Riga-Stockholm route ship: Please contact our customer service at international.sales@tallinksilja.com
 

Read more:
www.suomenloytotavara.fi

Calling rates:
Mon-Fri 9-18, Sat 9-15 1,98 €/min. Mon-fri 18-9, Sat 00- 9, 15-24 2,95 €/min. Sun 24h 3,56 €/min.

Insurance
We recommend passengers take out a passenger and luggage insurance policy with sufficient cover.

 

Pets

Pets

For information concerning the transportation and import of pets, please contact:.

In Finland

The Ministry of Agriculture and Forestry, the Department of Food and Health (Evira)
Mustialankatu 3, FI-00790 Helsinki, Finland
Tel: +358 (0)20 690 991 (weekdays 9.00-11.00)
Email: ehyt@evira.fi

In Sweden
Swedish Board of Agriculture (Jordbruksverket)
551 82 Jönköping
Tel: +46 (0) 36-15 50 00
Fax: +46 (0) 36-19 05 46

In Estonia
Veterinary and Food Board
Västriku 2b, 11312 Tallinn
Tel: +372 658 0420
Fax: +372 658 042
 

Pets are allowed on board all cruises in special pet cabins or kennels (except; not allowed on some special cruises). A guide dog can be taken on board all ferries and is not subject to the transportation fee. 

Passengers must observe the current regulations concerning the transportation of pets issued by the public authorities and present any required documents. Should the documents not be in order and the public authorities turn the pet back at the border, the passenger is liable for any related expenses.

Pet passport is compulsory for all passengers traveling with pets within the European Union.

Dangerous animals are not allowed on board.

There are a limited number of pet friendly cabins available on all ships. Also not all hotels accept pets in their rooms, check the matter when booking your trip.

For reasons of public hygiene on board all Tallink and Silja Line vessels, pets are not allowed in bars, restaurants and the ship's indoor public areas. Pets are allowed only in pet friendly cabins, but not in the beds.
 

Scheduled traffic between Finland and Sweden/Åland

Helsinki-Stockholm and Turku-Stockholm or v.v.

Silja Symphony, Silja Serenade, Galaxy and Baltic Princess:

Price: 16 €/animal/one way

Cabin reservations are compulsory on both day and night departures. Passengers travelling with pets must reserve a whole cabin C-, B- or A-categories (not in the Promenade-class). There are a limited number of cabins for pets available. The number of animals is limited; max 3 animals allowed per cabin.

Walking the pets on outside deck:

Symphony: on deck 10, aft of the ship

Serenade: on deck 12, aft of the ship

Galaxy: Deck 10, aft of the ship, left side. Elevator access from the back

Baltic Princess: Deck 6

- A sandbox can be found from the deck for pet use 24/7
 

Scheduled traffic between Sweden and Estonia/Latvia

Stockholm-Tallinn and Stockholm-Riga or v.v.

Victoria I, Romantika and Isabelle:

Price: 16 €/animal/direction

Pets must travel in the special on-board kennels or in the pet friendly cabins on deck 5. Passengers travelling with pets must reserve a whole cabin. A limited number of cabins is allocated for pet transportation. The number of animals is limited; max 3 animals allowed per cabin.

NB! No kennels on board Isabelle.
 

Scheduled traffic between Finland and Estonia

Helsinki-Tallinn or v.v.

Star, Superstar and Baltic Queen:

Price: 13 €/animal/one way, 26€/animal/overnight departures

Pets must be transported in a kennel or in the pet friendly cabins (max 3 animals allowed per cabin). Passengers travelling with pets should contact the information desk on board immediately after boarding. The kennel or cabin must be booked in advance.

The number of pets per voyage is limited.

On board Star and Superstar it is also possible to transport pets without any extra charge in the owner's vehicle at the owner's responsibility during the 2 hour one way crossing. (NB! There is no access to the car deck during the voyage due to security reasons.)

Back to top

Eurail and InterRail cards

Discounts for Eurail- and  InterRail-pass holders
 
Route Discount
 
Helsinki-Stockholm 20% / 40%
Turku-Stockholm 20% / 40%
Helsinki-Tallinn 20% / 40%
Tallinn-Stockholm 20% / 40%
Riga-Stockholm 20% / 40%

Eurail / InterRail pass has to be shown in terminal at check-in

The above mentioned discounts are given from regular oneway fares for cabin classes C-A. On Helsinki-Tallinn route discount is given for Star Class deck places. Also on Turku-Stockholm day trip discount is given from deck place only.

Limited availability. Discount % varies depending on departure date and booking situation. Discount percentage is 20% or 40%.

Discount is given only for the whole cabin. Not from male/female places.

Not valid for round trip cruises and hotel packages.

Insert manually voucher code  EURAIL or INTERRAIL when booking Online depending on which card you have.

 

Souvenir photographs

On Tallink Silja's ships (excluding Star and Superstar) you can purchase a souvenir photograph of yourself taken during embarkation and during the trip. The photographs are not used for any other purpose. Unsold photographs are disposed of immediately after the trip.
 

 

EU regulation no. 1177/2010 Passenger rights

This Regulation establishes rules for sea and inland waterway transport as
regards the following:

• non-discrimination between passengers with regard to transport conditions offered by carriers

• non-discrimination and assistance for disabled persons and persons with reduced mobility

• the rights of passengers in cases of cancellation or delay

• minimum information to be provided to passengers

• the handling of complaints

Regulation is effective as from 18.12.2012
 

 

General terms for package tours

 



General terms for package tours

These general terms approved on 30 June 2009 have been negotiated between The Association of Finnish Travel Agents and the consumer ombudsman.

1. Area of application

1.1. General terms for package tours
These terms are applied to package tours of a duration of more than 2 days, that are mainly acquired for private purposes and include, at the least, transportation and accommodation and that are sold or offered for sale in Finland and whose organizer (tour operator) has been established in Finland.
Being housed with a family is also considered accommodation.

1.2. Additional terms
The tour operator has the right to complement and specify the general terms for package tours with additional terms that must not be to the disadvantage of the passenger and contradictory to these general terms.

1.3. Special conditions
The tour operator has the right to apply special conditions that differ from these general terms if the use of special conditions is justified due to the exceptional nature of the tour, unusual regulations concerning the manner of transportation (such as booking or sales terms of regular flights), exceptional terms of accommodation due to the special nature of the tour or exceptional conditions
at the tour destination. The special conditions must not be to the disadvantage of the passenger and in violation of the Act on Package Tours.
A tour operator who applies special conditions in a case of cancellation and charges the passenger for actual cancellation charges accordingly, must, if necessary, produce documents on how they correspond to the different parts of the tour.

2. Package tour contract and responsibility for fulfilling the contract

2.1. The tour operator is responsible to the passenger for the package tour complying with the contract.
The responsibility also concerns the performance of enterprisers (such as carrier companies and hotels) employed by the tour operator in order to fulfill the contract.

2.2. Travel agents (intermediaries) like tour operators are responsible for the information they provide the passenger with as well as for fulfilling the contract. Such responsibility, however, does not arise if upon making a reservation the passenger is aware of who the tour operator is and of the fact that the tour operator alone is responsible for fulfilling the obligations indicated in the contract.

2.3. Before concluding the contract, the passenger must be informed of whether the tour operator or the travel agent has set a guarantee as defined in the Act on Package Tour Operators and whether the guarantee covers the tour offered.

2.4. The passenger may fill his obligation to inform as defined in these general terms by contacting either the tour operator or the travel agent.
Communicating a fault in the package tour must be carried out as instructed in clause 13.4.

2.5. Content of the contract
The tour includes all the services and arrangements that have been agreed upon between the passenger and the tour operator. Upon evaluating the contents of the contract, all contract terms provided in advance either in writing or electronically as well as the information given in the tour operator's brochures and other marketing and travel documents must be considered.

2.6. Travel documents and travel insurance
Before concluding the contract, the tour operator must provide the passenger with the general information about the travel documents required as well as about the time generally required for acquiring them.
Following the instructions provided by the tour operator, the passenger must personally acquire the documents required for the travel (passport, visa, vaccination certificates) and check their and the flight ticket's correctness and correspondence. The passenger must also check the departure times of transportation. If the tour operator has fulfilled their duty to inform, it is not liable to the passenger for the damage caused if the travel is prevented or interrupted due to insufficient or incorrect travel documents (such as a damaged passport) or due to having been denied a visa or not having acquired one.
The tour operator is not liable for any voluntary insurance the passenger may require during the tour. The passenger is personally responsible for his insurance cover and its coverage for cases such as cancellation of the tour.

2.7. Possible safety risks at the tour destination
Before the journey, the tour operator must inform the passenger about possible special risks related to the tour as well as about the health regulations concerning the travel and the stay at the destination. The passenger must also be provided with additional instructions concerning possible illnesses, accidents or like events that may occur during the tour.
In addition to the passenger himself, local authorities at the destination are mainly responsible for the passenger's safety. The passenger must behave with consideration for the local circumstances at the destination.
Essential information regarding safety at the destination as well as other essential information about the destination is available at the Ministry for Foreign Affairs and the National Institute for Health and Welfare; from for example the respective websites www.formin.fi and www.thl.fi. The passenger should acquaint himself with the conditions at his destination using sources such as the abovementioned.

2.8. Obligation to assist
Should the passenger fall ill, have an accident or become the victim of a crime or face any other similar misfortune during the tour, the tour operator must assist him with securing medical services or arranging premature return travel, and, in cases of crime or accidents, assist with the necessary procedures. The passenger is responsible for the cost of these or any other necessary special
arrangements (such as new transportation, extra hotel nights or possible extra costs inflicted on the tour operator) that the tour operator has made due to the passenger's predicament. Should a situation indicated in clause 11.1.b arise, the tour operator must, in the same manner as described above, assist the passenger and, as much as possible, aim to limit the damages and inconveniences befalling the passenger.
If the tour operator has no staff at the destination to assist the passenger, the tour operator must inform prior to the tour the passenger of where and how to locate and contact a local representative (name, contact details etc.) of the tour operator or travel agent if necessary or provide the same information about contactable local offices. If there are no such representatives or offices, the
passenger must be informed about how to reach the tour operator or the travel agent if necessary.

2.9. Passenger's obligations and responsibility

2.9.1. During the tour, the passenger must obey the instructions and regulations given by the authorities, tour operator or his representative that are related to the realisation of the tour, as well as obey the regulations of the hotels and carriers.

2.9.2. The passenger must not disturb other passenger with his behaviour. If the passenger significantly disregards his obligation, he may be denied departure or he may be removed from the tour. In this case the passenger is not entitled to a refund and he is solely responsible for the costs of his repatriation.

2.9.3. The passenger is responsible for damages that he willfully or through careless behaviour causes the tour operator or a third party through, for example, violation of the abovementioned regulations.

2.9.4. The passenger must provide the tour operator with contact details through which he is contactable both prior to the tour as well as during it.

3. Concluding the contract and paying the price of the tour

3.1. The contract is binding for the passenger when the reservation fee defined by the tour operator is paid within the period defined by the tour operator.

3.2. The total payment of the price shall be made within the time given by the tour operator or otherwise agreed upon. After paying the price of the tour, the passenger has the right to receive the relevant travel documents in good time prior to the departure.

4. Passenger's right to cancel the tour without special reason

The passenger may cancel the tour without special reason as follows:
4.1.a) No later than 28 days prior to departure by paying the tour operator the service fee defined beforehand.
b) Later than 28 but no later than 14 days prior to departure by paying the reservation fee.
c) Later than 14 days but no later than 48 hours prior to departure by paying 50 % of the price of the tour.
d) If the tour is cancelled later than 48 hours prior to departure, the tour operator has the right to charge the full price of the tour.

4.2. If the tour is priced based on a party of two or more passengers being accommodated in the same room or apartment and one of the party cancels his tour, the tour operator has the right to charge a reasonable additional fee due to the cancellation. The person cancelling and the rest of the
party are together responsible for paying the additional fee for the tour operator.

4.3. If the tour is not cancelled and the passenger does not arrive at the agreed point of departure at the agreed time or if he can not take part in the tour due to not having the necessary travel documents (such as a valid passport, visa, personal identification papers or a vaccination certificate) due to reasons that he is responsible for, he is not entitled to a refund.

4.4. Cancellations costs may differ from the ones described in sections 4.1. and 5.1. if the tour is of the nature that requires the application of special conditions (section 1.3.). The amount or basis of cancellation costs must be indicated in the special conditions.

5. Passenger's right to cancel the tour because of a major occurrence

5.1. The passenger has the right  to cancel the tour and get the tour price refunded with the service fee subtracted, if it would be unreasonable to demand that he participates in the tour due to the fact that
a) he or a person close to him becomes the victim of a sudden serious illness or accident or dies. Such close persons are a spouse, a party of a couple in cohabitation, children, parents, parents in law, siblings, grandchildren, grandparents or travel companions that have booked the tour together with the
passenger and according to the contract are to be accommodated in the same room or apartment; or
b) the passenger or the travel companion together with whom he has booked the tour encounters an unforeseen and major occurrence that makes it unreasonable to demand that he participates in the tour.
Companion passengers are the passenger's children or parents, or other persons that according to the contract are to be accommodated in the same room or apartment as the passenger in question. An unforeseen and serious occurrence may be such as major damage to property, for example, fire in the
passenger's home.

5.2. The passenger must inform the tour operator about the cancellation instantly. The reason for the cancellation must be verified with a reliable account, for example, a doctor's certificate, a protocol from a police investigation or a certificate provided by an insurance company. The verification must be delivered to the tour operator as soon as possible and no later than two weeks after the reason for the cancellation of the tour occurred, provided it is not unreasonably difficult for the passenger to comply with the set time period.

5.3. If the price of the tour is based on a party of two or more persons being accommodated in the same room or apartment and one of the group members cancels his tour because of a major obstacle indicated in section 5.1., the tour operator does not have the right to charge the additional fee mentioned in section 4.2. The tour operator does, however, have the right to carry out reasonable changes to the accommodation of the rest of the group due to the cancellation, provided that the quality of the tour does not suffer.

5.4. When it comes to cancellation costs, section 4.4. is also applied.

6. The passenger's right to cancel the tour due to changes made by the tour operator or due to the circumstances at the destination

6.1. The passenger may cancel the tour if
a) either the departure of the tour or the return time is altered by more than 30 hours from the time originally agreed upon,
b) the tour operator significantly alters the arrangements of the tour otherwise. A significant change is, for example, a change of carrier that significantly increases the travel time, a change of the destination or a change that clearly reduces the quality of the accommodation,
c) he has valid reason to believe that it will not be possible to carry out the tour as agreed without jeopardizing his life or health due to actions of war, natural disaster, strike or similar events at or near the destination. When evaluating the reason for the cancellation, one must take into account the position of the Finnish authorities to the matter,
d) he has other valid reason to believe there will be a major fault in the tour operator's performance.

6.2. The passenger must inform the tour operator about the cancellation of the tour without delay.

6.3. Section 9.4. states the right to cancel the tour due to upward price revision.

6.4. When the passenger cancels the tour in cases described above, he has the right to have the tour price refunded. If the cancellation is caused by reasons other than as described in clause 6.1.c. the passenger is also entitled to compensation for such expenses that have been caused by the tour but
become needless due to the cancellation. In cases described in clauses 6.1.a., 6.1.b. and 6.1.d., the passenger has the right to alternatively demand that the tour operator arranges a new, equivalent tour for the same price as already paid for the original tour. In addition, section 11.3. is applied to the substitute tour.

7. The passenger's right to interrupt the tour and rescind the contract

7.1. The passenger has the right to interrupt the tour if
a) the tour operator has grossly failed to fulfill his obligations or the realisation of the tour in some other respect turns out to be so erroneous that the tour does not meet the purpose originally intended.
On these grounds, the passenger also has the right to rescind the contract after the tour; or
b) a situation referred to in clause 6.1.c. occurs during the tour.

7.2. If the passenger interrupts the tour or rescinds the contract, he has the right to have the tour price and other payments made to the tour operator refunded. If the tour operator's performance has benefitted the passenger, the passenger must pay a compensation to the tour operator, the amount of
which corresponds to the value of the performance for the passenger.

7.3. If the passenger interrupts the tour on grounds described in clause 7.1.a., the tour operator must at his own expense arrange the passenger's return transport, if necessary. The transportation must take him to the starting point of the tour or to some other agreed destination on a carrier similar to the originally
agreed one.

7.4. If the passenger has the right to rescind the contract based on clause
7.1.a., he can alternatively demand that the tour operator provides a new, equivalent tour for the price he has paid for the original tour. In addition, section 11.3. is applied to the replacement tour.

7.5. If the passenger interrupts the tour on grounds described in clause 7.1.b. and the tour operator does not in accordance with section 2.8. assist him with arranging repatriation, the passenger may himself take the necessary actions. However, the passenger must try to minimise the costs and other damage
that may possibly befall the tour operator.

8. Passenger's right to change the contract and transfer it to a third person

8.1. No later than 28 days prior to the departure, the passenger has the right to change the date of departure, the destination or the hotel by paying the service fee as well as the price of the new tour. The tour operator has the right to interpret later changes as a cancellation of the tour and booking of a new one.

8.2. The passenger has the right to change the passenger information or transfer his rights according to the contract to a third person fulfilling the conditions that possibly have been set for participation in the tour. The tour operator must be informed about the transfer of the contract or the change of the passenger information no later than 48 hours prior to departure.
The tour operator has the right to charge a reasonable fee for the necessary actions caused by the transfer or the information alteration. Unless the tour operator has stated otherwise in his additional terms, the fee is the amount of a standard service fee. The transferor and transferee are jointly responsible for paying the fee and the tour price to the tour operator.

9. Price changes

9.1. After the conclusion of the contract the tour operator has the right to increase as well as the obligation to reduce the agreed price of the tour based on the following:
a) a change in taxes and other public charges affecting the price of the package,
b) changes in carrier costs that the tour operator cannot influence and that he could not have taken into account when the contract was made, or
c) a change in exchange rates which affects the costs of the package. The consumer ombudsman and the Association of Finnish Travel Agents have negotiated for the supplementing instructions on how to calculate the changes in the exchange rates. According to the instructions, the amount of the change in exchange rates is defined according to the exchange rate of six weeks prior to departure. The comparison rate is the exchange rate of the day the tour operator has, in his brochure, indicated to be used as the basis of pricing. If the tour has not been marketed in a brochure, the exchange rate is the one communicated to the passenger no later than upon concluding the contract.

9.2. A price revision upwards must not exceed the rise in the costs. The price must be reduced at least as much as the costs have decreased. However, the price change must be at least 2 % of the price based on the cheapest alternative for accommodation on the same tour and day of departure.
The tour operator must inform the passenger about the new price without delay and also indicate the basis for the price change and which parts of the package the change concerns.

9.3. The tour price must not be revised upwards within the 21 days preceding the date on which the tour starts. Correspondingly, the tour operator has no obligation to reduce the price during that period.

9.4. If, after the conclusion of the contract, the tour price is increased by more than 10 % (calculated according to section 9.2.), the passenger has the right to rescind the contract. The passenger must inform the tour operator about rescinding the contract within one week after having been informed about the price increase.

10. The tour operator's right to make minor changes to the tour program

10.1. If the tour operator in consequence of circumstances independent of him cannot follow the agreed travel schedule, he has the right to change the hotel, place of accommodation, carrier and the time schedule or make other changes to the tour program that do not significantly change the nature of the tour. The passenger must be informed about the changes as soon as possible.

10.2. In cases of low enrolment, the tour operator has the right to change the carrier, route and timetable, provided that the changes do not significantly change the nature of the tour. The passenger must be informed about the changes no later than 14 days prior to the departure.

10.3. Regardless the changes mentioned above, the passenger is obliged to pay the tour price as well as any other agreed fees. However, section 14.2. concerning the passenger's right to a price reduction must be taken into account.

11. The tour operator's right to cancel and interrupt the tour

11.1. The tour operator has the right to cancel the tour because
a) of a sub-minimum of those enrolled for the tour on the sole condition that he has stated in either in the tour brochure or, if such is lacking, in the booking documents or the tour schedule, that the performance depends on the number of those who have enrolled. The required number of participants may concern a particular tour or a series of tours to a particular location. The passenger must be informed about the cancellation no later than 21 days prior to the departure.
b) the tour operator's possibilities to carry out the tour as agreed have become significantly worse after concluding the contract due to an action of war, a natural disaster, strike or similar events at or near the destination or if the tour cannot be carried out without jeopardizing the passenger's life or health due to
some other unforeseen reason. The passenger must be informed about the cancellation as soon as possible.

11.2. If a situation such as described in clause 11.1.b. arises during the tour, the tour operator has the right to interrupt the tour and make other necessary changes to the travel program. After the tour, the tour operator must promptly refund the passenger with the part of the tour price that corresponds to the
service he did not receive.

11.3. If the tour operator in consequence of reasons described in section 11.1. cancels the tour, the passenger may claim a new substitute package at the price he paid for the original one unless organizing the substitute tour causes the tour operator unreasonable costs or unreasonable inconvenience.
If the tour operator and the passenger agree upon a substitute the price of which is cheaper that initially agreed upon or which lacks any services originally agreed upon, the passenger must be refunded the balance between the two prices or the price element covering the services lacking.

11.4. After the cancellation of the tour, the tour operator must promptly refund the passenger's payments, provided the passenger does not get a substitute tour as described in section 11.3. If the tour is cancelled in consequence of reasons indicated in clause 11.1.a., the tour operator must also compensate the passenger for expenses that are directly related to the tour and have become needless due to the cancellation of the tour.
 
12. The tour operator's right to rescind the contract
The tour operator has the right to rescind the contract if the passenger has not paid the price of the tour by the agreed due date of payment. A prerequisite for the tour operator to have the right to cancel the contract is that the passenger has been given sufficient payment time. The document stating the payment time must state that the tour operator has the right to cancel the contract due to payment neglect.

13. Fault and complaint

13.1. The tour operator's performance has a fault if
a) as for the service or other arrangements, the tour does not correspond to what has been or can be deemed agreed upon,
b) the tour operator has neglected to provide the passenger with information required by the Act on Package Tours about the terms that are applied to the tour, the contents of the tour, necessary travel documents, health regulations concerning the tour or carrier connections including timetables, or any other information necessary for the passenger such as instructions in case of illness, accident or other similar instances during the tour, and that this can be assumed to have affected the passenger's decision-making; or
c) the tour operator fails to provide the obligatory assistance described in section 2.8.

13.2. Faulty performance does not, however, include any minor changes or flaws in the arrangements that the passenger has, based on the destination or nature of the tour, reasonably been able to foresee.

13.3. Neither is a late arrival to the destination or a premature return journey considered a fault, if the change is due to reasons that are independent of the tour operator, and provided the stay at the destination is shortened by no more than 6 hours during tours of 3 to 5 days, or less than 8 hours during tours of 5 to 8 days and no more than 12 hours during tours lasting longer than 8 days. If the duration of the tour is less than 3 days, evaluating the fault must be carried out based on the individual case. If the reason of the change is due to congestion in air traffic, or actions taken by air-traffic control or the authorities, exceptional weather, an exceptional reason independent of the carrier company (such as a safety risk, unforeseen defect affecting flight safety or a strike affecting the performance of the air carrier) or other similar reasons, the times stated above are doubled.

13.4. Complaints
The passenger loses his right to refer to a fault if he fails to notify the tour operator within a reasonable time after he discovered or should have discovered the fault. Faults that can be corrected at the destination must be communicated to the tour guide or a local representative of the tour operator as soon as possible. If the tour operator has no guides or other representatives at the destination, the passenger has the right to also communicate the fault to the enterpriser that the tour operator has used (in other words a sub-contractor such as the hotel) and whose performance is the one displaying the fault.
However, the above does not prohibit the passenger from referring to a fault, if the tour operator or some other enterpriser assisting him is guilty of gross negligence or conduct which is incompatible with the demands of honour and good faith.

14. Fault remedy and price reduction

14.1. Fault remedy
The tour operator must promptly remedy the fault at his own expense. However, the tour operator has the right to refuse to remedy the fault, if the compensation would cause excessive costs or inconvenience. The passenger has the right to refuse the fault remedy if it would cause him major inconvenience.

14.2. Price reduction
If the fault is not compensated for promptly at the tour operator's expense or if the fault cannot be compensated for, the passenger is entitled to a price reduction corresponding with the significance of the fault.
If the passenger does not the use transportation or other services included in the tour or uses them only partly, he has no right to a price reduction on this basis.

15. Indemnity

15.1. The passenger is entitled to compensation for any personal injury, damage to property or financial loss that he has sustained on account of a fault involved in the tour operator's performance, if the fault, injury or damage was due to negligence on the part of the tour operator himself or an enterpriser (such as carrier company or hotel) used by him for the fulfillment of the contract. To be relieved from such liability, the tour operator must prove that no negligence took place on his part.

15.2. Damages that must be compensated for are, for example, extra costs caused to the passenger because of the fault, expenses that have become needless and loss of income in consequence of a late return home as well as extra costs inflicted by arranging overnight stays.

15.3. The passenger must, in compliance with the criteria stated in section 15.1., also have a right to receive compensation for the loss of his luggage or being prevented from using his luggage due to it being lost. The passenger is entitled to compensation for the limited use of his luggage due to a delayed
transport if it must, considering the duration of the delay and any other relative circumstances, be deemed to have inconvenienced the passenger.

15.4. The passenger must aim to limit the extent of the damage to the best of his ability. The tour operator is not responsible for damage caused by the passenger's own actions. Indemnity may be negotiated if, considering the passenger's possible own actions and the tour operator's possibilities to foresee and prohibit the damages as well as other circumstances, it can be
assumed that the indemnity is excessive.

15.5. Concerning damages occurring during air-, seaborne- or railway transportation, the compensation for damage shall be determined according to the regulations or contracts which the transport company acting as a subcontractor applies in his own business actions.
When defining the tour operator's liability for compensation concerning seaborne transportation, the Finnish Maritime Act (674/1994) is taken into account and concerning railway transportation, the provisions of the Railway Transport Act (1119/2000) or the terms of the Convention concerning
International Carriage by Rail (COTIF, Finnish Treaty Series 5/1985) are taken into account. The compensations for damage during air transportation are generally determined according to the Montreal Convention (Finnish Treaty Series 78/2004) and the Council Regulation (EC) No 2027/97 (on Air Carrier Liability in the Event of Accidents). In case the provisions of the Montreal
Convention and of the Council Regulation (EC) No 2027/97 are not applicable to the transportation, the compensations are determined by the Warsaw Convention, which is implemented in Finland by the Conveyance by Aeroplane Act (289/1937), the Air Transport Agreement Act (45/1977) or the Air Transport Act (387/1986).

15.6. Force majeure
The tour operator is not responsible for damage caused by a force majeure or other unforeseen events that the tour operator or an enterpriser assisting the tour operator could not have prevented even through utmost care. Such events are, for example, an action of war, natural disaster, contagious disease, strike or other like events. The tour operator must promptly inform the passenger of such force majeure events and, as much as possible, aim to limit the damage befalling passenger.

16. Indemnity claims

16.1. Section 13.4. contains regulations concerning complaints to the tour operator.

16.2. Indemnity claims shall be delivered in writing to the tour operator no later than two months after the end of the tour, provided there are no special reasons to extend the time for complaints.

17. Disagreements

17.1. If the tour operator and the passenger cannot reach unanimity, for example concerning the interpretation of the contract or over the amount of compensation, the passenger can bring the matter to the consumer complaint board.

17.2. The passenger can also bring the matter of disagreement to the district court of his domicile.

 

Import regulations

Shops on board the ships sailing between Finland and Sweden (via Aland Islands) are tax free. Note the quantitative restrictions for purschases stated in the tax free catalogues available on board. When purchasing alcohol or tobacco, your boarding card is needed at the cashier's. Traveling from an EU-country to another, passengers are allowed to import taxable alcohol for personal consumption without quantitative restrictions. (NB! Max. 200 cigarettes from Estonia to Finland)
 

Agelimit
(yrs) for shopping on board
Alcohol (>22%)
Alcohol (<22%)
Wines
Beers
Cigarettes
 
To Finland
20
18
18
18
18
 
To Sweden
20
20
20
20
18
 

 

 

Insurance

We recommend passengers take out a passenger and luggage insurance policy with sufficient cover.

 

As Tallink Grupp / Tallink Silja Oy's Passenger security regulations

In order to ensure the comfort, safety and security of all persons onboard, passengers are to follow these security regulations, instructions on safety and security given by the personnel of the ship or as stipulated by signs placed on board. The acting crew represents the ship's captain regarding the keeping of order, safety and security in the ship. The passenger should neither disturb nor threaten the co-passengers nor act wrongfully in some other way during the trip. The person who cannot cope with self-control or behaves disturbingly and improperly might be placed to the special room up to the end of the trip.
 

1. The passenger should be able to show a valid boarding pass with EAN code and upon the relevant request prove his/her identity by presenting his/her identity document to the ship's security employee or other person.

2. Anyone on board of the ship or in port premises may be subjected to a bodily search or an interview for the matters of safety and security. There is no obligation to agree with the bodily search or interview, but the person having refused from it can be expelled from the ship or the port territory and the police is informed of it. Any closed luggage, vehicle, cabin or other closed storage of the passenger can be searched.

3. The passenger should have the necessary valid travel documents in his/her possession during the trip. If the shipping company is liable or otherwise affected due to the missing travel or other documents of the passenger, the passenger is liable for the expenses that might incur to the shipping company.

4. The passenger is not allowed on board of the ship, if he/she behaves threateningly, disturbingly or annoyingly to other passengers, does not fulfill the established requirements, is indecently dressed or for any other valid reason.

The persons who are strongly intoxicated, break the rules and disturb the quiet and security of the co-passengers and the persons dangerous to themselves might be placed to the special room and they could be expelled from the ship in the port of departure or in the next port and they could be given over to the police. The person disturbing the co-passengers in the area of cabins loses the right to use the cabin at his/her disposal and the measures stipulated in the latter sentence can be applied to him/her.

5. The consumption of alcoholic drinks is allowed only in the restaurants and other catering places of the ship. The consumption of the alcoholic drinks taken along on board is prohibited. It is forbidden to consume the food taken along by the passenger in the ship's restaurants, except special diet or baby food and beverages. The possession and use of drugs is forbidden onboard. The pets can be taken to the board of the ship pursuant to the procedure stipulated in the rules for pet transport.

6. The passengers are not allowed to bring hazardous objects or materials onboard. Fire or other arms need to be declared in the port's customs and these are delivered to the security box of the information counter on board of the ship.

7. The use of open fire onboard is forbidden (real candles, gas stoves etc.). The passengers are not allowed to use electrical boiling spirals, coffee machines, roasters and other electrical equipment needed for preparing the food taken on board by the passenger in the rooms of passengers, including cabins. At the existence of the above mentioned equipment and in case of using them in the cabin, the representative of the shipping company has the right to take these equipment into the deposit at the information of the ship. The equipment is returned to the passenger 15 minutes before the ship arrives to the port of destination.

8. Smoking in the passenger rooms and cabins of the ship is forbidden. Smoking is allowed only in the places signed accordingly and meant for that purpose.

9. During the trip the passenger can stay only in the rooms for passengers. The stay on car deck, repairs of the vehicles and handling of fuel are forbidden during the trip.

10. The passenger should consider the comfort of co-passengers onboard. The listening to the audio equipment without headphones is not allowed in the cabin and silence starts at 11 (at 23:00 according to local time). The use of own musical equipment and instruments in the area of cabins is not allowed. The representative of the shipping company has the right to take the instruments or musical equipment under temporary deposit to the ship's information. The equipment will be returned to the passenger 15 minutes before the ship arrives to the port of destination.

11. The leaders of the youth groups are responsible for the activities of the members of their group and for the fulfilment of these security regulations by them onboard. In the problem situations the group leader cooperates with the crew and follows the instructions given by them. 

12. The objects (pillows, bedclothes, chairs and other objects in the ownership of the shipping company) in the cabin should not be damaged or taken out of the cabin. The police is informed of the thefts, burglary, fraud and threats committed in the rooms of the ship.

13. The malevolent damaging, violation or unjustified activation of the ship's security, alarm and safety equipment is strictly prohibited onboard. Police is informed of the above mentioned violations.

14. The passenger who has caused damage with his/her activities to the property of the ship by its breaking, theft or other damage, is obliged to compensate the damage caused. The above amounts can be immediately paid to the ship's information counter by the passenger. Passengers having the same cabin under the same booking are jointly and severally liable for damages caused to the cabin or cabin property.

15. The passengers are not allowed to conduct business or other sales activities onboard, to organize funds, run lotteries or propaganda events, agitate or give political speeches, unless the activity has been agreed with the shipping company in advance.

16. The shipping company is not liable for the passenger's cash, securities, gold, silver objects, jewels, decorations, art works or other valuables and other personal belongings left in the cabin. The valuables and jewels of the passenger can be deposited in the safebox located in the information counter of the ship.

The instructions related to the luggage are provided to the passengers in the terminal, on board of the ship and in travelling and other documents. Additional information can be found in the sales brochures and on the company's website www.tallink.com and www.tallinksilja.com.

Each passenger (i.e. the person who is not a member of the crew) should be subject to the above provided regulations on board of the ship and in the terminal according to §60 (4) of the Estonian Merchant Shipping Act, Finnish Shipping Code chapter 15 (4), Swedish Shipping Code chapter 15 (7), International Ship and Port Facility Security Code, EU regulation 725/2004 and the provisions stipulated in the security related circular letters of the Estonian, Finnish, Latvian and Swedish maritime administrations.

Approved by the Management Board of AS Tallink Grupp, 28.11.2011

 

Reservations and tickets

Reservations

When making a reservation, you must provide the following information on each passenger:
- last name
- first name
- sex
- date of birth in full (dd.mm.yy)
- nationality
- telephone number 

Cabin locations

While it is not possible to book a specific cabin or section on the ship, we will accommodate such wishes as far as possible.
Smoking is not allowed in the cabins or corridors in the cabin areas. In the interest of fire safety and general comfort, smoking is only allowed in separately designated smoking areas.

Ticket payment

Hotel reservations must be paid 2 days before departure at the latest. Silja's contract prices require booking in advance and payment with Silja's hotel vouchers.

Rescheduling

If the tickets are used at another time than originally planned, the reservation must be  cancelled and a new booking made. The change should be marked on the reservation. Any difference in the price due to different price seasons should also be paid at the same time.

Lost tickets

If the original ticket is lost, you must purchase a new ticket. If the original ticket is found, the shipping company can make a refund. We recommend you take out  travel insurance which also covers lost tickets.

Unused tickets

Unused tickets are reimbursed only if the booking was cancelled according to the rules and the cancellation is indicated in the reservation. Cancellations may be subject to a fee as specified in the terms and conditions for cancellations.

Period of validity

Tickets are valid for 6 months from the date of purchase.

Vehicle information

When making a booking for a vehicle, you will be asked to give its height and length, including potential loads (ski boxes, etc.). If the measurements are found to be incorrect at check-in, it may be possible to order another place with an extra surcharge. However, we cannot guarantee this.

Gift vouchers

If you are paying with a gift voucher, you should mention this when booking your trip. Remember to mention the product code. Gift vouchers are only valid for the product indicated and for the period specified.

 

Service fee

Service fee

Tallink Silja's service fee is  5 € / booking when tickets are bought or paid for in Tallink Silja sales offices. Service fee of 8€ / booking is charged when payment is at terminal. Service fee is charged regardless the method of payment and departure day.

Service fee is not charged when booking, changing or cancelling reservation at Tallink Silja office or terminal. Also booking and paying trough Online-system, by phone with credit card or with invoice is free of charge.

Service fee for other than Tallink Silja products

A service fee will be added for services provided by Tallink Silja's partners when the service is purshased from our offices. Service fee is charged for example for Air-Sea packages, theatre tickets or transit between Sweden and Denmark or/and Sweden and Germany operated by partners such as TT-Line and Scandlines.

• AirSea 15 €/booking
• Theatre ticket 15 €/booking
• Connecting trip by TT-Line or Scandilines 15 €/ booking

If there is more than one partner service in same booking service fee is charges once based on the highest fee. Service fee will not be returned in case of cancellation.

 

State of health, pregnancy and physical disability

Our ships have on-board nurses who can assist passengers in the event of acute illnesses and provide first aid in connection with accidents. Note! Not in Star/Superstar.

If your state of health and ability to travel have deteriorated because of illness, you should contact your doctor before booking your journey to ensure there are no obstacles to travelling.

We do not recommend travelling in the last stages of pregnancy.

When planning their journey, passengers with physical or other disabilities should consider the restrictions of sea travel and the requirements of possible emergency measures. Passengers requiring the assistance of another person are to be accompanied by a suitable companion.

Passengers with reduced travelling capacity as described above are requested to notify Silja Line of this when booking their journey and to inform the INFO personnel upon embarkation, providing any necessary personal information and the cabin number. For safety purposes, the captain of the ship has discretionary power concerning passage on board and the use of a companion.

 

Terms and conditions for payment and cancellations for groups

A group consists of at least 10 adult passengers. The word 'cabin' is also used to refer to deck accommodation or a rest chair.


1. PAYMENT TERMS
 

- Group travel is subject to an advance fee of 10% of the total price, payable at the time of making the booking.
- Final payment must be made no later than 28 days before departure.
- If the booking is made less than 28 days before departure, the booking will not be subject to an advance fee, and the trip becomes immediately due for payment.


2. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, ONE-WAY AND CRUISE DEPARTURES
 

2.1. Group cancellations

If the reservation is cancelled for the whole group, the applicable cancellation terms will be determined on the basis of the original number of cabins as specified in section 2.3.
Partial cancellations are regarded as group cancellations if the original total number of cabins is reduced by 50% or more.
 

2.2. Partial cancellations

If the original total number of cabins is reduced by less than 50%, this is regarded as a partial cancellation.

In this case, the applicable cancellation terms are determined on the basis of the number of the cancelled tickets as specified in section 2.3.
 

2.3. Total cabin number of the group
 

Groups of less than 100 cabins
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled cabins.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 100 cabins
 

- The entire booking may be cancelled 90 days before departure free of charge.
- Tickets cancelled 28-89 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled cabins.
- Tickets cancelled less than 14 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Special and charter cruises

- With regard to special and charter cruises, we reserve the right for separate terms and conditions of cancellation and payment.
- A 'special cruise' denotes a reservation which affects the standard cruise programme of the ship and/or the ship's departure/arrival times or ports.
 

2.4. Partners
 

If the booking involves one of Tallink Silja Oy's external partners, such as a shipping company offering co-operative transportation, the cancellation terms of each partner will be applied separately.


3. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, HOTEL TRIPS
 

Groups of less than 50 rooms
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled tickets.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 50 rooms

- We reserve the right for separate terms and conditions of cancellation and payment.
 

Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Silja receives notice of the cancellation. Against a doctor's certificate, only a handling fee of €17 will be charged.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".

 

Terms and conditions of payment, changes and cancellations for invoicing contract customers of Tallink Silja


A group consists of at least ten (10) adult passengers. The word 'cabin' is also used to refer to deck accommodation or a rest chair.
 

1. PAYMENT TERMS AND CONDITIONS
 

The trip must be paid by the due date of the invoice.


2. TERMS AND CONDITIONS FOR CHANGES AND CANCELLATIONS, ONE-WAY AND CRUISE DEPARTURES

2.1. Group cancellations

If the reservation is cancelled for the whole group, the applicable cancellation terms will be determined on the basis of the original number of cabins as specified in section 2.3.
Partial cancellations are regarded as group cancellations if the original total number of cabins is reduced by 50% or more.
 

2.2. Partial cancellations

If the original total number of cabins is reduced by less than 50%, this is regarded as a partial cancellation.

In this case, the applicable cancellation terms are determined on the basis of the number of the cancelled tickets as specified in section 2.3.
 

2.3. Total cabin number of the group
 

Groups of less than 100 cabins
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.


Groups of more than 100 cabins
 

- The entire booking may be cancelled 90 days before departure free of charge.
- Tickets cancelled 89-28 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled cabins.
- Tickets cancelled less than 14 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.


Special and charter cruises
 

- With regard to special and charter cruises, we reserve the right for separate terms and conditions of cancellation and payment.
- A 'special cruise' denotes a reservation which affects the standard cruise programme of the ship and/or the ship's departure/arrival times or ports.


Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".
 

2.4. Partners
 

Should the booking involve one of Tallink Silja Oy's external partners, such as a shipping company offering co-operative transportation, the cancellation terms of each partner will be applied separately.


3. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, HOTEL TRIPS

Groups of less than 50 rooms
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled tickets.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 50 rooms

- We reserve the right for separate terms and conditions of cancellation and payment.
 

Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation. Against a doctor's certificate, only a handling fee of €17 will be charged.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".

Terms and conditions of group trips' payment, changes and cancellation, hotel trips, groups of more than 50 rooms


Cancellation of a maximum of 50% of the booked rooms
 

- A maximum of 50% of the booked rooms may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.


Cancellation of more than 50% of the booked rooms
 

- The entire booking may be cancelled 60 days before departure free of charge.
- Tickets cancelled 59-28 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.

 

Terms and conditions for payment and cancellations for individual travelling

 

Travel terms and conditions of AS Tallink Grupp from 1.6.2015 »

Download PDF »

The passenger's rights and responsibilities

Passengers must observe the shipping company's regulations and the ship's captain's rules concerning order and safety on board the ship. The rules are displayed in the terminals and on board the ships.

The ship's personnel have the right to refuse passage of persons who may disturb or pose a danger to other passengers, themselves or the ship's safety, are under the influence of alcohol or narcotics, display disturbing or threatening behaviour, or do not otherwise comply with the rules concerning age, security, order or other regulations.

Alcoholic beverages purchased on board may not be consumed in the public areas. For the convenience of all passengers, disturbing behaviour in cabins or corridors in the cabin sections is not allowed.

Passengers have no access to the car deck during the voyage.

Smoking is allowed in designated smoking areas. Smoking is not allowed in the cabins.

Passengers are themselves responsible for their luggage. Silja Line will not compensate passengers for damage to luggage caused by the passenger themself or by the passenger's own carelessness. Silja Line is not obliged to compensate passengers for money, securities or valuables unless it was deposited in a safety deposit box at the ship's Information desk. Goods stored in lockers are not regarded as having been delivered to the shipping company for safekeeping. For more information, see the Terms and Conditions of passage concerning passengers and their luggage.

The passenger has to leave the cabin when the ship arrives at the passenger's destination port, when the contract of passage ends.

Passengers are themselves responsible for contacting competent authorities to find out which travel documents they need and for procuring such documents. Passengers are themselves responsible for providing the necessary valid travel documents and proof of identity.

Passengers are liable to compensate the shipping company in full for any damage attributable to their carelessness or negligence.