Ticket change and cancellation protection

 

Ticket change and cancellation protection guarantees the passenger the right to change or cancel the purchased ticket up to 4 hours (up to 45 minutes on the Tallinn-Helsinki/Muuga-Vuosaari route) before the first departure on the ticket without incurring a contractual penalty.

Price of ticket change or cancellation protection:

Tallinn-Helsinki & Muuga-Vuosaari route:

Adults 5 € / 6–17-year-old 2,50 € / 0–5-year-old children free of charge

OFFER! Ticket change & cancellation cover at half price for overnight cruises on Victoria I and Europa 22-hour cruise to Tallinn from Helsinki: Price 2.5 € / adult and 1.25 € / 6-17 years old. 
Valid for travel period 2.11.2020-30.9.2021. Available until 31.12.2020. The offer does not apply to 5-hour shopping cruises on Tallink Shuttles or one way trips.
 

Helsinki-Åland, Helsinki-Riga, Helsinki-Stockholm, Helsinki-Saaremaa, Helsinki-Visby, Turku-Stockholm, Tallinn-Stockholm, Riga-Stockholm, Paldiski-Stockholm and Stockholm-Härnösand on route and cruise trips (including Åland):

Adults 8 € /  6–17-year-old 4 € / 0–5-year-old children free of charge

OFFER! Ticket change & cancellation cover at half price for all cruises: Price 4 € / adult and 2 € / 6-17 years old. Valid for travel period 2.11.2020-30.9.2021.
Available until 31.12.2020. The offer does not apply to 11-hour archipelago cruises or one way trips.

Terms and conditions of change and cancellation protection:

  • Change and cancellation protection can be purchased for an individual passenger’s ticket on the Internet, in the smartphone application, sales office, contact centre, and the service desk at the port terminal.
  • Change and cancellation protection must be purchased for all the passengers on the ticket.
  • Change and cancellation protection can be purchased for Tallinn-Helsinki and Muuga-Vuosaari route together with booking the ticket or later as an additional service 7 and more days before the first departure on the ticket;
  • change and cancellation protection can be purchased together with purchasing the ticket 6 days to 48 hours before the first departure; change and cancellation protection cannot be purchased less than 48 hours before the first departure on the ticket.
  • Change and cancellation protection can be purchased for other Tallink routes together with booking the ticket or later as an additional service 21 and more days before the first departure on the ticket; change and cancellation protection can be purchased together with purchasing the ticket 20 days to 48 hours before the first departure on the ticket; change and cancellation protection cannot be purchased less than 48 hours before the first departure on the ticket.
  • If the ticket also includes other Tallink routes in addition to Tallinn-Helsinki and/or Muuga-Vuosaari route, the price of the change and cancellation protection service will be the price of the route with the higher fare (adult €8, 6–17-year-old child €4, 0–5-year-old child free of charge).
  • Ticket for Tallinn-Helsinki and Muuga-Vuosaari route can be change or cancelled without incurring a contractual penalty up to 45 minutes before the first departure on the ticket.
  • Ticket for other Tallink routes can be change or cancelled without incurring a contractual penalty up to 4 hours before the first departure on the ticket.
  • When decreasing the number of passengers on the ticket, the cost of transport service (excl. the cabin) and the pre-purchased onboard service shall be refunded. The cost of the cabin is refunded only in the event that all the passengers booked for the cabin cancel their ticket.
  • The fee for change and cancellation protection shall not be reimbursed to the client.
  • Passengers do no collect Club One bonus points for change and cancellation protection.
  • Change and cancellation protection is not available:
    a) for special cruises
    b) for purchasing serial tickets and gift cards
    c) for package trips including hotel, excursion or transportation