FLEXIBILITY IN BOOKING CHANGE

We are providing our customers more flexibility during these extraordinary times due to Covid-19 situation.

Our customer service is happy to help and give information about your options.

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TRAVEL TERMS AND CONDITIONS FROM 24.07.2020
 

  • 1. Establish that the following principles shall apply to changing ship tickets purchased for trips on shipping routes cancelled until 10 January 2021:

    a) Changing the travel date for the low season of 2020/2021 (January, February, March, April, May, September, October, November) is free of charge without applying a contractual penalty.

    b) Changing the travel date for the high season of 2020/2021 (June, July, August, and December) and the cost of the trip is higher, the customer shall pay the price difference and no contractual penalty shall be applied.

    c) If the customer wishes to convert their trip on shipping routes to a Helsinki-Riga-Helsinki trip departing from Helsinki, they shall receive a free onward trip in the Shuttle Star Class.
  • 2. If the customer wishes to cancel a trip or a ship ticket on the shipping routes, the entire ticket amount paid shall be refunded 14 days before the travel date.
  • 3. Ship tickets purchased for trips on shipping routes cancelled until 10 January 2021 shall be valid in other respects pursuant to the “Travel conditions of AS Tallink Grupp” approved by the resolution of the management board of AS Tallink Grupp of 29 October 2019.