お役立ち情報

タリンク＆シリヤラインの全運航船の船旅では、ご乗船者の年齢制限がございますので予めご了承ください。

18歳以上のお客様は制限なくご乗船いただけます。

17歳以下のお客様がご乗船できる場合

－法定後見人と同伴（父母や後見人）

－25歳以上のご家族（※）または法定後見人が認めた保護者と同伴

ご注意 : 保護者がご家族（※）ではない場合は、承諾書と申請書が必要となります。

※「家族」とは父母、祖父母、叔父、叔母、その他の後見人のことを指します。（兄弟・姉妹は含まれません。）

25歳以上の兄弟・姉妹が保護者となる場合、あるいは保護者がご家族ではない場合は、下記書類のご記入とご持参が必要です。

＜保護者がご家族ではない場合に必要な書類（英語）＞

－承諾書（法定後見人ご記入）はこちら
－申請書（保護者ご記入）はこちら

お子様2名につき、1名の保護者の申請書と承諾書が必要です。ご旅行前に記入いただき、必ずご持参ください。

日本国のパスポートをお持ちの方は、現在運航都市への短期観光目的では、ビザは必要ございませんが、変更される可能性もございます。詳しくは外務省のホームページで各自ご確認をお願いします。
 

各運航都市のビザ情報（外務省公式ページ）

• フィンランド
• エストニア
• ラトビア
• スウェーデン

ご旅行の際はお子様を含むご乗船者全員のパスポートを必ずご持参ください。乗船前にパスポートの確認が行われる可能性もございます。
エストニアはシュンゲン協定加盟国ですが、エストニアへご旅行の際は、乗船前にパスポートチェックが必ず行われます。パスポートをお持ちでないお客様はご乗船できませんのでご注意ください。

各ターミナルでのチェックイン時や乗船時に、ご乗船者の年齢に関わらず、パスポートを確認させていただく場合がございます。

エストニアはシュンゲン協定加盟国ですが、エストニアへご旅行の際は、乗船前にパスポートチェックが必ず行われます。パスポートをお持ちでないお客様はご乗船できませんのでご注意ください。

その他の運航ルートでのご旅行の際も必ずパスポートをご持参ください。

The length and height measurements also include potential loads or roof racks. Vehicle height is measured at the harbour. A surcharge is payable if the vehicle height exceeds the height stated at the time of the reservation.

Vehicles must always be driven off the ship immediately upon arrival (including at night).

Vehicle prices do not apply to cargo vehicles. Vehicles without a driver, and cargo vehicles (trucks, etc.), are priced according to our cargo price list.

Cargo reservations
in Finland tel. +358 (0)203 74266, Mon-Sat (not Saturdays during the summer period)
in Sweden tel. +358 (0)8 666 3555, Mon-Fri.

We advise the whole group to aquaint themselves with the regulations for youth groups in already in advance when planning the voyage.

A youth group consists of a group leader or several leaders and the youths themselves. The group leader is responsible for making the reservation either with a travel agent or Silja Line's conference and group sales department. When making a reservation, the group leader should mention the group is a youth group since there amout of youth groups is limited. Silja Line confirms the booking after receiving the contact information of all leaders travelling with a given group (name, address, telephone number).

Group leaders area cabin of the same cabin class as their group. When making the reservation, the group leader is given the requisite number of Silja's general rules for group leaders. A copy is to be given to each group leader.

As a rule, group leaders should be at least 25 years of age and know the members of their group (at most 10 names of youngsters per group leader).

The group should arrive at the terminal one hour before departure. The group leader is responsible for taking care of the check-in procedures for the group and ensuring that the cabin numbers are entered on the group member lists. Group leaders board the ship together with their group and give the original group leader form to the security staff who inspect the boarding cards. The security staff may also ask the group members to provide proof of identity at the same time. Each group member is to carry valid proof of identity. Passports are required for certain destinations.

The group leaders' responsibilities include the following:

• Ensure that the group does not make a noise or otherwise disturb their fellow passengers.
• Ensure that the youngsters do not have alcoholic beverages with them.
• Assist the ship's crew in disciplinary or other situations, following the crew's instructions.
• The group leader and other group members are liable for any expenses due to and/or measures needed in the case of unwarrantable behaviour or vandalism towards other passengers, Silja Line or its property.

PDF forms in English / Guadian Instruction:

Cruise departures on Fridays and Saturdays   

Cruise departures between Sundays and Thursdays, day cruises and round trips daily

船内でのお支払いについて

船内では、主要なクレジットカード（※）または現金でのお支払いが可能ですが、各運航ルートによって支払い可能な通貨が異なります。

ヘルシンキ－タリン間
－ユーロ、主要なクレジットカード

ヘルシンキ－ストックホルム間、トゥルク－ストックホルム間、タリン－ストックホルム間、リガ－ストックホルム間
－ユーロ＆スウェーデンクローナ、主要なクレジットカード

※主要なクレジットカードは、Visa、Mastercard、American Expressとなり、Visa Debit、Visa Electron、Debit Mastercardもご利用いただけます。
フィンランド－スウェーデン間では、その他、Union Pay、Diners Club International、ヘルシンキ－タリン間ではDiners Club Internationalもご使用可能です。

各ターミナルや弊社チケットオフィスでのお支払いも主要なクレジットカードとユーロ＆スウェーデンクローナ（スウェーデンクローナはストックホルムとヘルシンキオリンピアターミナルのみ）をご使用いただけます。

通貨両替について

ヘルシンキ－タリン間以外の運航ルートでは、船内のインフォメーションデスクにて、ユーロとスウェーデンクローナ間の通貨両替が可能です。日本円からの通貨両替は承っておりません。

－300ユーロ / 3000スウェーデンクローナごとに手数料5ユーロにて承ります。

General information
It is our primary duty to guarantee the safety of the people on board, the ship and the environment. The safety standards of our ships are of high quality.

Our personnel
The personnel is trained on the safety procedures before they start their work. Additionally weekly exercises are organized on board of the ships. Our company has a close cooperation with maritime rescue authorities and with them several major international exercises take place on our ships. Members of the personnel have special training in fire protection first aid and handling the safety equipments.

Ships
Our ships as well as the safety and security procedures of the ships are regularly controlled and certified by the maritime authorities. Additionally internal auditing and controlling is carried out besides the regular maintenance.
During every departure, general overview about safety is given by the crew. More information about safety on board can be found in the cabins and information desk. Our personnel is assisting you in case of additional questions.

Emergency situations
Regular exercises are carried out for our personnel how to rescue passengers in case there is threat or emergency situation. In case of an emergency situation 7 short and 1 long signals will be used. It notifies people of the need to go to the nearest assembly station. The maps about nearest assembly stations (or muster station) can be found in the cabins and corridors. Continuous information will be given through speakers. The personnel will give more instructions at the assembly station (or muster station).

Safety equipment
The number of the safety equipment is always consistent with the maximum number of people on board. Life jackets for adults and children are available in the evacuation places with the instructions for the usage.

Measures against fire
All areas of our ships are equipped with smoke and / or heat detectors and sprinkler system. There are fire-proof doors between the sectors on the ship. The corridors are provided with the illuminating instructions for exiting. There are regular control rounds done by the trained personnel round 24 hours.

Information
You can find information about safety and security in the cabins, corridors and at the information desk. During every departure a general safety announcement is made, which can be heard all over the ship. Our personnel is there for you to answer any questions about safety or security matters.

Passengers with cars and motorcycles must take the following instructions into account:

Any items in the vehicle must be well secured. Smoking and open fires are not allowed on the car deck.

Passengers have no access to the car deck during the voyage. The car deck will be closed during the journey and opened 15-30 minutes before arrival in port.

Passengers must follow the instructions of the personnel on the car deck. You must not switch on thee engine until it is your turn to drive off the ship.

Flammable liquids may not be transported in open containers on the car deck. The gas valves in caravans must be closed during the voyage. Inform the personnel of any hazardous substances (gases, explosives, flammable and corrosive liquids, etc.). Their transportation on passenger ships is subject to restrictions. If you transport such substances, inform the check-in personnel before departure and make sure you have all the appropriate documents.

落とし物をされた方は、各遺失物取り扱いセンターへご連絡をお願いいたします。

ヘルシンキ－タリン間、ヘルシンキ－ストックホルム間、ストックホルム－タリン間で紛失した場合
フィンランド遺失物取り扱いセンター連絡先 : ＋358 600 41006
住所 : Mäkelänkatu 56 00510 Helsinki
営業時間 : 月～金 10:00～18:00 / 土 10:00～14:00
詳しくはこちら

トゥルク－ストックホルム間で紛失した場合
フィンランド遺失物取り扱いセンター連絡先 : +358 600 03391
住所 : Satakunnantie 17 20300 Turku
営業時間 : 月～金 10:00～18:00 / 土 10:00～14:00
詳しくはこちら

リガ－ストックホルム間で紛失した場合は、弊社のお客様サポートまでお問い合わせください。
弊社お問い合わせ先 : international.sales@tallinksilja.com

シリヤラインの運航船、ヘルシンキ－ストックホルム間とトゥルク－ストックホルム間のクルーズでは、ご乗船時にお写真の撮影がございます。撮影された記念写真は船内にてご購入していただけます。

※撮影されたお写真はクルーズ中のお客様への販売以外の目的には使用されません。

General terms for package tours until 30.6.2018

These general terms approved on 30 June 2009 have been negotiated between The Association of Finnish Travel Agents and the consumer ombudsman.

1. Area of application

1.1. General terms for package tours
These terms are applied to package tours of a duration of more than 2 days, that are mainly acquired for private purposes and include, at the least, transportation and accommodation and that are sold or offered for sale in Finland and whose organizer (tour operator) has been established in Finland.
Being housed with a family is also considered accommodation.

1.2. Additional terms
The tour operator has the right to complement and specify the general terms for package tours with additional terms that must not be to the disadvantage of the passenger and contradictory to these general terms.

1.3. Special conditions
The tour operator has the right to apply special conditions that differ from these general terms if the use of special conditions is justified due to the exceptional nature of the tour, unusual regulations concerning the manner of transportation (such as booking or sales terms of regular flights), exceptional terms of accommodation due to the special nature of the tour or exceptional conditions
at the tour destination. The special conditions must not be to the disadvantage of the passenger and in violation of the Act on Package Tours.
A tour operator who applies special conditions in a case of cancellation and charges the passenger for actual cancellation charges accordingly, must, if necessary, produce documents on how they correspond to the different parts of the tour.

2. Package tour contract and responsibility for fulfilling the contract

2.1. The tour operator is responsible to the passenger for the package tour complying with the contract.
The responsibility also concerns the performance of enterprisers (such as carrier companies and hotels) employed by the tour operator in order to fulfill the contract.

2.2. Travel agents (intermediaries) like tour operators are responsible for the information they provide the passenger with as well as for fulfilling the contract. Such responsibility, however, does not arise if upon making a reservation the passenger is aware of who the tour operator is and of the fact that the tour operator alone is responsible for fulfilling the obligations indicated in the contract.

2.3. Before concluding the contract, the passenger must be informed of whether the tour operator or the travel agent has set a guarantee as defined in the Act on Package Tour Operators and whether the guarantee covers the tour offered.

2.4. The passenger may fill his obligation to inform as defined in these general terms by contacting either the tour operator or the travel agent.
Communicating a fault in the package tour must be carried out as instructed in clause 13.4.

2.5. Content of the contract
The tour includes all the services and arrangements that have been agreed upon between the passenger and the tour operator. Upon evaluating the contents of the contract, all contract terms provided in advance either in writing or electronically as well as the information given in the tour operator's brochures and other marketing and travel documents must be considered.

2.6. Travel documents and travel insurance
Before concluding the contract, the tour operator must provide the passenger with the general information about the travel documents required as well as about the time generally required for acquiring them.
Following the instructions provided by the tour operator, the passenger must personally acquire the documents required for the travel (passport, visa, vaccination certificates) and check their and the flight ticket's correctness and correspondence. The passenger must also check the departure times of transportation. If the tour operator has fulfilled their duty to inform, it is not liable to the passenger for the damage caused if the travel is prevented or interrupted due to insufficient or incorrect travel documents (such as a damaged passport) or due to having been denied a visa or not having acquired one.
The tour operator is not liable for any voluntary insurance the passenger may require during the tour. The passenger is personally responsible for his insurance cover and its coverage for cases such as cancellation of the tour.

2.7. Possible safety risks at the tour destination
Before the journey, the tour operator must inform the passenger about possible special risks related to the tour as well as about the health regulations concerning the travel and the stay at the destination. The passenger must also be provided with additional instructions concerning possible illnesses, accidents or like events that may occur during the tour.
In addition to the passenger himself, local authorities at the destination are mainly responsible for the passenger's safety. The passenger must behave with consideration for the local circumstances at the destination.
Essential information regarding safety at the destination as well as other essential information about the destination is available at the Ministry for Foreign Affairs and the National Institute for Health and Welfare; from for example the respective websites www.formin.fi and www.thl.fi. The passenger should acquaint himself with the conditions at his destination using sources such as the abovementioned.

2.8. Obligation to assist
Should the passenger fall ill, have an accident or become the victim of a crime or face any other similar misfortune during the tour, the tour operator must assist him with securing medical services or arranging premature return travel, and, in cases of crime or accidents, assist with the necessary procedures. The passenger is responsible for the cost of these or any other necessary special
arrangements (such as new transportation, extra hotel nights or possible extra costs inflicted on the tour operator) that the tour operator has made due to the passenger's predicament. Should a situation indicated in clause 11.1.b arise, the tour operator must, in the same manner as described above, assist the passenger and, as much as possible, aim to limit the damages and inconveniences befalling the passenger.
If the tour operator has no staff at the destination to assist the passenger, the tour operator must inform prior to the tour the passenger of where and how to locate and contact a local representative (name, contact details etc.) of the tour operator or travel agent if necessary or provide the same information about contactable local offices. If there are no such representatives or offices, the
passenger must be informed about how to reach the tour operator or the travel agent if necessary.

2.9. Passenger's obligations and responsibility

2.9.1. During the tour, the passenger must obey the instructions and regulations given by the authorities, tour operator or his representative that are related to the realisation of the tour, as well as obey the regulations of the hotels and carriers.

2.9.2. The passenger must not disturb other passenger with his behaviour. If the passenger significantly disregards his obligation, he may be denied departure or he may be removed from the tour. In this case the passenger is not entitled to a refund and he is solely responsible for the costs of his repatriation.

2.9.3. The passenger is responsible for damages that he willfully or through careless behaviour causes the tour operator or a third party through, for example, violation of the abovementioned regulations.

2.9.4. The passenger must provide the tour operator with contact details through which he is contactable both prior to the tour as well as during it.

3. Concluding the contract and paying the price of the tour

3.1. The contract is binding for the passenger when the reservation fee defined by the tour operator is paid within the period defined by the tour operator.

3.2. The total payment of the price shall be made within the time given by the tour operator or otherwise agreed upon. After paying the price of the tour, the passenger has the right to receive the relevant travel documents in good time prior to the departure.

4. Passenger's right to cancel the tour without special reason

The passenger may cancel the tour without special reason as follows:
4.1.a) No later than 28 days prior to departure by paying the tour operator the service fee defined beforehand.
b) Later than 28 but no later than 14 days prior to departure by paying the reservation fee.
c) Later than 14 days but no later than 48 hours prior to departure by paying 50 % of the price of the tour.
d) If the tour is cancelled later than 48 hours prior to departure, the tour operator has the right to charge the full price of the tour.

4.2. If the tour is priced based on a party of two or more passengers being accommodated in the same room or apartment and one of the party cancels his tour, the tour operator has the right to charge a reasonable additional fee due to the cancellation. The person cancelling and the rest of the
party are together responsible for paying the additional fee for the tour operator.

4.3. If the tour is not cancelled and the passenger does not arrive at the agreed point of departure at the agreed time or if he can not take part in the tour due to not having the necessary travel documents (such as a valid passport, visa, personal identification papers or a vaccination certificate) due to reasons that he is responsible for, he is not entitled to a refund.

4.4. Cancellations costs may differ from the ones described in sections 4.1. and 5.1. if the tour is of the nature that requires the application of special conditions (section 1.3.). The amount or basis of cancellation costs must be indicated in the special conditions.

5. Passenger's right to cancel the tour because of a major occurrence

5.1. The passenger has the right  to cancel the tour and get the tour price refunded with the service fee subtracted, if it would be unreasonable to demand that he participates in the tour due to the fact that
a) he or a person close to him becomes the victim of a sudden serious illness or accident or dies. Such close persons are a spouse, a party of a couple in cohabitation, children, parents, parents in law, siblings, grandchildren, grandparents or travel companions that have booked the tour together with the
passenger and according to the contract are to be accommodated in the same room or apartment; or
b) the passenger or the travel companion together with whom he has booked the tour encounters an unforeseen and major occurrence that makes it unreasonable to demand that he participates in the tour.
Companion passengers are the passenger's children or parents, or other persons that according to the contract are to be accommodated in the same room or apartment as the passenger in question. An unforeseen and serious occurrence may be such as major damage to property, for example, fire in the
passenger's home.

5.2. The passenger must inform the tour operator about the cancellation instantly. The reason for the cancellation must be verified with a reliable account, for example, a doctor's certificate, a protocol from a police investigation or a certificate provided by an insurance company. The verification must be delivered to the tour operator as soon as possible and no later than two weeks after the reason for the cancellation of the tour occurred, provided it is not unreasonably difficult for the passenger to comply with the set time period.

5.3. If the price of the tour is based on a party of two or more persons being accommodated in the same room or apartment and one of the group members cancels his tour because of a major obstacle indicated in section 5.1., the tour operator does not have the right to charge the additional fee mentioned in section 4.2. The tour operator does, however, have the right to carry out reasonable changes to the accommodation of the rest of the group due to the cancellation, provided that the quality of the tour does not suffer.

5.4. When it comes to cancellation costs, section 4.4. is also applied.

6. The passenger's right to cancel the tour due to changes made by the tour operator or due to the circumstances at the destination

6.1. The passenger may cancel the tour if
a) either the departure of the tour or the return time is altered by more than 30 hours from the time originally agreed upon,
b) the tour operator significantly alters the arrangements of the tour otherwise. A significant change is, for example, a change of carrier that significantly increases the travel time, a change of the destination or a change that clearly reduces the quality of the accommodation,
c) he has valid reason to believe that it will not be possible to carry out the tour as agreed without jeopardizing his life or health due to actions of war, natural disaster, strike or similar events at or near the destination. When evaluating the reason for the cancellation, one must take into account the position of the Finnish authorities to the matter,
d) he has other valid reason to believe there will be a major fault in the tour operator's performance.

6.2. The passenger must inform the tour operator about the cancellation of the tour without delay.

6.3. Section 9.4. states the right to cancel the tour due to upward price revision.

6.4. When the passenger cancels the tour in cases described above, he has the right to have the tour price refunded. If the cancellation is caused by reasons other than as described in clause 6.1.c. the passenger is also entitled to compensation for such expenses that have been caused by the tour but
become needless due to the cancellation. In cases described in clauses 6.1.a., 6.1.b. and 6.1.d., the passenger has the right to alternatively demand that the tour operator arranges a new, equivalent tour for the same price as already paid for the original tour. In addition, section 11.3. is applied to the substitute tour.

7. The passenger's right to interrupt the tour and rescind the contract

7.1. The passenger has the right to interrupt the tour if
a) the tour operator has grossly failed to fulfill his obligations or the realisation of the tour in some other respect turns out to be so erroneous that the tour does not meet the purpose originally intended.
On these grounds, the passenger also has the right to rescind the contract after the tour; or
b) a situation referred to in clause 6.1.c. occurs during the tour.

7.2. If the passenger interrupts the tour or rescinds the contract, he has the right to have the tour price and other payments made to the tour operator refunded. If the tour operator's performance has benefitted the passenger, the passenger must pay a compensation to the tour operator, the amount of
which corresponds to the value of the performance for the passenger.

7.3. If the passenger interrupts the tour on grounds described in clause 7.1.a., the tour operator must at his own expense arrange the passenger's return transport, if necessary. The transportation must take him to the starting point of the tour or to some other agreed destination on a carrier similar to the originally
agreed one.

7.4. If the passenger has the right to rescind the contract based on clause
7.1.a., he can alternatively demand that the tour operator provides a new, equivalent tour for the price he has paid for the original tour. In addition, section 11.3. is applied to the replacement tour.

7.5. If the passenger interrupts the tour on grounds described in clause 7.1.b. and the tour operator does not in accordance with section 2.8. assist him with arranging repatriation, the passenger may himself take the necessary actions. However, the passenger must try to minimise the costs and other damage
that may possibly befall the tour operator.

8. Passenger's right to change the contract and transfer it to a third person

8.1. No later than 28 days prior to the departure, the passenger has the right to change the date of departure, the destination or the hotel by paying the service fee as well as the price of the new tour. The tour operator has the right to interpret later changes as a cancellation of the tour and booking of a new one.

8.2. The passenger has the right to change the passenger information or transfer his rights according to the contract to a third person fulfilling the conditions that possibly have been set for participation in the tour. The tour operator must be informed about the transfer of the contract or the change of the passenger information no later than 48 hours prior to departure.
The tour operator has the right to charge a reasonable fee for the necessary actions caused by the transfer or the information alteration. Unless the tour operator has stated otherwise in his additional terms, the fee is the amount of a standard service fee. The transferor and transferee are jointly responsible for paying the fee and the tour price to the tour operator.

9. Price changes

9.1. After the conclusion of the contract the tour operator has the right to increase as well as the obligation to reduce the agreed price of the tour based on the following:
a) a change in taxes and other public charges affecting the price of the package,
b) changes in carrier costs that the tour operator cannot influence and that he could not have taken into account when the contract was made, or
c) a change in exchange rates which affects the costs of the package. The consumer ombudsman and the Association of Finnish Travel Agents have negotiated for the supplementing instructions on how to calculate the changes in the exchange rates. According to the instructions, the amount of the change in exchange rates is defined according to the exchange rate of six weeks prior to departure. The comparison rate is the exchange rate of the day the tour operator has, in his brochure, indicated to be used as the basis of pricing. If the tour has not been marketed in a brochure, the exchange rate is the one communicated to the passenger no later than upon concluding the contract.

9.2. A price revision upwards must not exceed the rise in the costs. The price must be reduced at least as much as the costs have decreased. However, the price change must be at least 2 % of the price based on the cheapest alternative for accommodation on the same tour and day of departure.
The tour operator must inform the passenger about the new price without delay and also indicate the basis for the price change and which parts of the package the change concerns.

9.3. The tour price must not be revised upwards within the 21 days preceding the date on which the tour starts. Correspondingly, the tour operator has no obligation to reduce the price during that period.

9.4. If, after the conclusion of the contract, the tour price is increased by more than 10 % (calculated according to section 9.2.), the passenger has the right to rescind the contract. The passenger must inform the tour operator about rescinding the contract within one week after having been informed about the price increase.

10. The tour operator's right to make minor changes to the tour program

10.1. If the tour operator in consequence of circumstances independent of him cannot follow the agreed travel schedule, he has the right to change the hotel, place of accommodation, carrier and the time schedule or make other changes to the tour program that do not significantly change the nature of the tour. The passenger must be informed about the changes as soon as possible.

10.2. In cases of low enrolment, the tour operator has the right to change the carrier, route and timetable, provided that the changes do not significantly change the nature of the tour. The passenger must be informed about the changes no later than 14 days prior to the departure.

10.3. Regardless the changes mentioned above, the passenger is obliged to pay the tour price as well as any other agreed fees. However, section 14.2. concerning the passenger's right to a price reduction must be taken into account.

11. The tour operator's right to cancel and interrupt the tour

11.1. The tour operator has the right to cancel the tour because
a) of a sub-minimum of those enrolled for the tour on the sole condition that he has stated in either in the tour brochure or, if such is lacking, in the booking documents or the tour schedule, that the performance depends on the number of those who have enrolled. The required number of participants may concern a particular tour or a series of tours to a particular location. The passenger must be informed about the cancellation no later than 21 days prior to the departure.
b) the tour operator's possibilities to carry out the tour as agreed have become significantly worse after concluding the contract due to an action of war, a natural disaster, strike or similar events at or near the destination or if the tour cannot be carried out without jeopardizing the passenger's life or health due to
some other unforeseen reason. The passenger must be informed about the cancellation as soon as possible.

11.2. If a situation such as described in clause 11.1.b. arises during the tour, the tour operator has the right to interrupt the tour and make other necessary changes to the travel program. After the tour, the tour operator must promptly refund the passenger with the part of the tour price that corresponds to the
service he did not receive.

11.3. If the tour operator in consequence of reasons described in section 11.1. cancels the tour, the passenger may claim a new substitute package at the price he paid for the original one unless organizing the substitute tour causes the tour operator unreasonable costs or unreasonable inconvenience.
If the tour operator and the passenger agree upon a substitute the price of which is cheaper that initially agreed upon or which lacks any services originally agreed upon, the passenger must be refunded the balance between the two prices or the price element covering the services lacking.

11.4. After the cancellation of the tour, the tour operator must promptly refund the passenger's payments, provided the passenger does not get a substitute tour as described in section 11.3. If the tour is cancelled in consequence of reasons indicated in clause 11.1.a., the tour operator must also compensate the passenger for expenses that are directly related to the tour and have become needless due to the cancellation of the tour.
 
12. The tour operator's right to rescind the contract
The tour operator has the right to rescind the contract if the passenger has not paid the price of the tour by the agreed due date of payment. A prerequisite for the tour operator to have the right to cancel the contract is that the passenger has been given sufficient payment time. The document stating the payment time must state that the tour operator has the right to cancel the contract due to payment neglect.

13. Fault and complaint

13.1. The tour operator's performance has a fault if
a) as for the service or other arrangements, the tour does not correspond to what has been or can be deemed agreed upon,
b) the tour operator has neglected to provide the passenger with information required by the Act on Package Tours about the terms that are applied to the tour, the contents of the tour, necessary travel documents, health regulations concerning the tour or carrier connections including timetables, or any other information necessary for the passenger such as instructions in case of illness, accident or other similar instances during the tour, and that this can be assumed to have affected the passenger's decision-making; or
c) the tour operator fails to provide the obligatory assistance described in section 2.8.

13.2. Faulty performance does not, however, include any minor changes or flaws in the arrangements that the passenger has, based on the destination or nature of the tour, reasonably been able to foresee.

13.3. Neither is a late arrival to the destination or a premature return journey considered a fault, if the change is due to reasons that are independent of the tour operator, and provided the stay at the destination is shortened by no more than 6 hours during tours of 3 to 5 days, or less than 8 hours during tours of 5 to 8 days and no more than 12 hours during tours lasting longer than 8 days. If the duration of the tour is less than 3 days, evaluating the fault must be carried out based on the individual case. If the reason of the change is due to congestion in air traffic, or actions taken by air-traffic control or the authorities, exceptional weather, an exceptional reason independent of the carrier company (such as a safety risk, unforeseen defect affecting flight safety or a strike affecting the performance of the air carrier) or other similar reasons, the times stated above are doubled.

13.4. Complaints
The passenger loses his right to refer to a fault if he fails to notify the tour operator within a reasonable time after he discovered or should have discovered the fault. Faults that can be corrected at the destination must be communicated to the tour guide or a local representative of the tour operator as soon as possible. If the tour operator has no guides or other representatives at the destination, the passenger has the right to also communicate the fault to the enterpriser that the tour operator has used (in other words a sub-contractor such as the hotel) and whose performance is the one displaying the fault.
However, the above does not prohibit the passenger from referring to a fault, if the tour operator or some other enterpriser assisting him is guilty of gross negligence or conduct which is incompatible with the demands of honour and good faith.

14. Fault remedy and price reduction

14.1. Fault remedy
The tour operator must promptly remedy the fault at his own expense. However, the tour operator has the right to refuse to remedy the fault, if the compensation would cause excessive costs or inconvenience. The passenger has the right to refuse the fault remedy if it would cause him major inconvenience.

14.2. Price reduction
If the fault is not compensated for promptly at the tour operator's expense or if the fault cannot be compensated for, the passenger is entitled to a price reduction corresponding with the significance of the fault.
If the passenger does not the use transportation or other services included in the tour or uses them only partly, he has no right to a price reduction on this basis.

15. Indemnity

15.1. The passenger is entitled to compensation for any personal injury, damage to property or financial loss that he has sustained on account of a fault involved in the tour operator's performance, if the fault, injury or damage was due to negligence on the part of the tour operator himself or an enterpriser (such as carrier company or hotel) used by him for the fulfillment of the contract. To be relieved from such liability, the tour operator must prove that no negligence took place on his part.

15.2. Damages that must be compensated for are, for example, extra costs caused to the passenger because of the fault, expenses that have become needless and loss of income in consequence of a late return home as well as extra costs inflicted by arranging overnight stays.

15.3. The passenger must, in compliance with the criteria stated in section 15.1., also have a right to receive compensation for the loss of his luggage or being prevented from using his luggage due to it being lost. The passenger is entitled to compensation for the limited use of his luggage due to a delayed
transport if it must, considering the duration of the delay and any other relative circumstances, be deemed to have inconvenienced the passenger.

15.4. The passenger must aim to limit the extent of the damage to the best of his ability. The tour operator is not responsible for damage caused by the passenger's own actions. Indemnity may be negotiated if, considering the passenger's possible own actions and the tour operator's possibilities to foresee and prohibit the damages as well as other circumstances, it can be
assumed that the indemnity is excessive.

15.5. Concerning damages occurring during air-, seaborne- or railway transportation, the compensation for damage shall be determined according to the regulations or contracts which the transport company acting as a subcontractor applies in his own business actions.
When defining the tour operator's liability for compensation concerning seaborne transportation, the Finnish Maritime Act (674/1994) is taken into account and concerning railway transportation, the provisions of the Railway Transport Act (1119/2000) or the terms of the Convention concerning
International Carriage by Rail (COTIF, Finnish Treaty Series 5/1985) are taken into account. The compensations for damage during air transportation are generally determined according to the Montreal Convention (Finnish Treaty Series 78/2004) and the Council Regulation (EC) No 2027/97 (on Air Carrier Liability in the Event of Accidents). In case the provisions of the Montreal
Convention and of the Council Regulation (EC) No 2027/97 are not applicable to the transportation, the compensations are determined by the Warsaw Convention, which is implemented in Finland by the Conveyance by Aeroplane Act (289/1937), the Air Transport Agreement Act (45/1977) or the Air Transport Act (387/1986).

15.6. Force majeure
The tour operator is not responsible for damage caused by a force majeure or other unforeseen events that the tour operator or an enterpriser assisting the tour operator could not have prevented even through utmost care. Such events are, for example, an action of war, natural disaster, contagious disease, strike or other like events. The tour operator must promptly inform the passenger of such force majeure events and, as much as possible, aim to limit the damage befalling passenger.

16. Indemnity claims

16.1. Section 13.4. contains regulations concerning complaints to the tour operator.

16.2. Indemnity claims shall be delivered in writing to the tour operator no later than two months after the end of the tour, provided there are no special reasons to extend the time for complaints.

17. Disagreements

17.1. If the tour operator and the passenger cannot reach unanimity, for example concerning the interpretation of the contract or over the amount of compensation, the passenger can bring the matter to the consumer complaint board.

17.2. The passenger can also bring the matter of disagreement to the district court of his domicile.

Shops on board the ships sailing between Finland and Sweden (via Aland Islands) are tax free. Note the quantitative restrictions for purschases stated in the tax free catalogues available on board. When purchasing alcohol or tobacco, your boarding card is needed at the cashier's. Traveling from an EU-country to another, passengers are allowed to import taxable alcohol for personal consumption without quantitative restrictions. (NB! Max. 200 cigarettes from Estonia to Finland)
 

In order to ensure the comfort, safety and security of all persons onboard, passengers are to follow these security regulations, instructions on safety and security given by the personnel of the ship or as stipulated by signs placed on board. The crew represents the ship’s captain regarding the keeping of order, safety and security in the ship. No passenger should either disturb the co-passengers without a reason or threaten or act wrongfully in some other way during the trip. A person who cannot cope with self-control or behaves disturbingly or improperly can, in sake of safety and under captains orders be placed in custody up to the end of the trip..

1. The passenger has to carry a valid boarding pass and upon request prove his/her identity by presenting a valid identity document to the ship’s security staff or other member of the ship’s staff.

2. Anyone on board of the ship or in port premises may be subjected to a bodily search, check of luggage or can be asked for clarifications for the matters of safety and security. There is no obligation to agree with the luggage check, bodily search or giving clarifications, but the person having refused from it can be expelled from the ship or the port area and the police can be informed of the same. Any closed luggage, vehicle, cabin or other closed storage of the passenger can be searched. Any passenger refused of access to or expelled from the ship has no right for compensation for unused tickets or other costs incurred to the passenger.

3. The passenger should have the necessary valid travel documents in his/her possession throughout the trip. If the shipping company is held liable or otherwise affected due to the missing or incomplete travel or other documents of a passenger, such passenger is liable for the expenses incurred to the shipping company.

4. The passenger is not allowed on board of the ship, if he/she behaves threateningly, disturbingly or otherwise causes trouble to other passengers, does not fulfil the established requirements or rules, is indecently dressed or there are any other weighty reasons for denying access.
Persons who are strongly intoxicated, breach the rules or interfere with security or comfort of the co-passengers, or persons dangerous to themselves, to co-passengers, to the crew or to the ship, can, under captains orders, be placed in custody and expelled from the ship in the port of departure or in the next port and can be handed over to the local police. A person disturbing co-passengers in the area of cabins can be removed from the cabin area and denied the right to use his/her cabin. Additionally, measures stipulated in this section can be applied to him/her.

5. The consumption of alcoholic drinks is allowed only in the restaurants and other catering places of the ship. The consumption of alcoholic drinks taken along on board or bought from ship’s tax free or traveller stores is prohibited. It’s forbidden to consume food brought along onboard in ships restaurants with the exceptions of special diets or baby food and drinks
Passenger cannot bring onboard foodstuff and alcohol to trips organized by third parties, special trips and/or special cruises with the exception of special diet or baby food.
Cruise passengers traveling on Helsinki-Stockholm/Turku-Stockholm –routes (or vice versa) as well as cruise passengers traveling on any special cruises and trips cannot bring along to the vessel any alcohol or foodstuff, including cold or hot meals and consume them onboard. Shipping company has a right to detain alcohol and foodstuff.

6. The passengers are not allowed to bring hazardous objects or materials onboard. Fire or other arms need to be declared and deposited to the security box in security room or other security room located on board of the ship.

7. Possession and use of drugs aboard is forbidden and police will be notified. Carrying drugs for intended for medical use requires doctor’s certificate, presenting of which can be asked.

8. The use of open fire onboard is forbidden. Passengers are not allowed to use electrical boiling spirals or any other electrical equipment for preparing food or drinks in the cabins or other public areas and such equipment can be temporarily detained by the ship’s staff.

9. Smoking is allowed only in the places signed accordingly and meant for that purpose. Smoking (including e-cigarettes) in the passenger areas, cabin areas and other public areas of the ship is forbidden. Concealing or damaging the vessels smoke detectors is expressly forbidden.

10. During the trip passengers are allowed to stay only in the passenger areas. Stay on the car deck without permission, repairing of vehicles and handling of fuel is forbidden during the trip.

11. Passengers should consider the comfort of co-passengers onboard. Use of loudspeakers or other similar devices, which can create loud sounds, is not allowed in the cabin department and such devices can be detained temporarily until the end of trip.

12. Leaders of the youth groups are responsible for the activities of the members of their group and for the fulfilment of these security regulations by them onboard. In the problem situations the group leader cooperates with the crew and follows the instructions given by them.

13. Movables located in the cabins (pillows, bedclothes, chairs and other movables owned by the shipping company) cannot be taken out of the cabin or damaged. The police will be informed of thefts, burglary, fraud and threats committed aboard the ship.

14. Any damaging, violation or unjustified activation of the ship’s security, alarm or safety equipment is strictly prohibited. Police will be informed of the above mentioned violations.

15. Passenger who has broken, stolen or otherwise caused damage by his/her activities to the ship’s property, is obliged to compensate the damage caused. Passenger can settle such compensation immediately at the ship’s information counter or it can be collected afterwards from the passenger. Passengers having the same cabin under the same booking are jointly and severally liable for damages caused to the cabin or cabin property.

16. Passengers are not allowed to conduct business or other sales activities onboard, to organize funds, run lotteries or propaganda events, agitate or give political speeches, unless the activity has been agreed with the shipping company in advance.

17. The shipping company is not liable for the passenger’s cash, securities, gold, silver objects, jewels, decorations, art works or other valuables and other personal belongings left in the cabin. The valuables and jewels of the passenger can be deposited in the safebox located in the information counter or elsewhere on the ship.

18. In the event that an act, which is committed on board is considered to be a criminal offense under the laws of the flag state, the master shall be guided by the relevant laws of the flag state to ensure the taking of evidence and the inviolability of the scene of the act.

The instructions related to the luggage are provided to the passengers in the terminal, on board of the ship and in travelling and other documents. Additional information can be found in the sales brochures and on the company’s website www.tallink.ee and www.tallinksilja.com.

Each passenger (i.e. the person who is not a member of the crew) should be subject to the above provided regulations on board of the ship and in the terminal according to §60 (4) of the Estonian Merchant Shipping Act, Finnish Shipping Code chapter 15 (4), Swedish Shipping Code chapter 15 (7), International Ship and Port Facility Security Code, EU regulation 725/2004 and the provisions stipulated in the security related circular letters of the Estonian, Finnish, Latvian and Swedish maritime administrations.

Approved by the Management Board of AS Tallink Grupp, 06.03.2018

＜予約時に必要な情報＞

ご予約時はご乗船者全員のお名前、性別、生年月日、国籍、電話番号の情報が必要となります。お車を預けになるお客様は、お車の正確なサイズが必要となります。

－客室のリクエストについて

客室番号のご指定を承ることはできませんが、お客様のご要望にできる限りお応えできるように努めてまいります。お気軽にお問い合わせください。なお、船内は全エリア禁煙となっております。

－ギフトバウチャーをお持ちの方へ
予約時にギフト・コードをご記入ください。

＜予約手数料の規定＞

ご予約に関わる手数料は以下のとおりです。

• オンライン、電話、メール : 無料
• 各ターミナルのチェックインカウンター : 8ユーロ / 予約

タリンク＆シリヤラインの支店・営業所でも無料でご予約手続きを承ります。ただし、ヘルシンキ、ストックホルム、タリンの本社に関しましては、販売窓口がございませんので予めご了承ください。

＜予約後の変更＞

ご予約後の変更に関わる規定・規約は以下のとおりとなります。

変更に関わる規定

• 当日～48時間前 : 手数料5ユ－ロ
  （※チケット料金の差額がある場合も返金はございません。）
• 3日～14日前 : 手数料5ユ－ロ
  （※チケット料金の差額がある場合は返金致します。）
• 15日～ : 無料

ご注意 :  ヘルシンキ－タリン間のみ規定が異なります。
ヘルシンキ－タリン間の変更に関わる規定

• 当日～48時間前 : 手数料5ユ－ロ
  （※チケット料金の差額がある場合も返金はございません。）
• 3日～7日 : 手数料5ユ－ロ
  （※チケット料金の差額がある場合は返金致します。）
• 8日～ : 無料

＜予約後のキャンセル＞

ご予約後のキャンセルに関わる規定・規約は以下のとおりとなります。

キャンセル規定

• 当日～48時間 : ご旅行代金の100％
  （※返金は一切ございません。）
• 3日～14日前 : ご旅行代金の20％＋手数料5ユ－ロ
• 15日～ : 手数料5ユ－ロ

ご注意 : ヘルシンキ－タリン間のみ規定が異なります。
ヘルシンキ－タリン間のキャンセル規定

• 当日～48時間前 : ご旅行代金の100％
  （※返金は一切ございません。）
• 3日～7日前 : ご旅行代金の20％＋手数料5ユ－ロ
• 8日～ : 手数料5ユ－ロ

＜ご注意＞

乗船券を紛失された場合は返金はございませんので予めご了承ください。未使用の乗船券が見つかった場合は未使用分を返金することができます。

※さらに詳しくは運送約款をご参照ください。なお、各規定・規約は変更される場合がございます。予めご了承ください。

ヘルシンキ－タリン間のメガスター号＆スター号を除く、全船内には看護師が常駐しておりますので、体調が悪い方やお怪我をされた方は、インフォメーションデスクまでお問い合わせください。

ただし、ご旅行前に既に体調がすぐれない方や不安がある方は、必ずご旅行前に病院でご相談ください。妊娠後期やご出産間近のご旅行はおすすめいたしません。

お体の不自由な方がご乗船の際にサポートが必要な場合は、お気軽にお問い合わせください。詳しくはこちら

A group consists of at least 10 adult passengers. The word 'cabin' is also used to refer to deck accommodation or a rest chair.

1. PAYMENT TERMS
 

- Group travel is subject to an advance fee of 10% of the total price, payable at the time of making the booking.
- Final payment must be made no later than 28 days before departure.
- If the booking is made less than 28 days before departure, the booking will not be subject to an advance fee, and the trip becomes immediately due for payment.

2. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, ONE-WAY AND CRUISE DEPARTURES
 

2.1. Group cancellations

If the reservation is cancelled for the whole group, the applicable cancellation terms will be determined on the basis of the original number of cabins as specified in section 2.3.
Partial cancellations are regarded as group cancellations if the original total number of cabins is reduced by 50% or more.
 

2.2. Partial cancellations

If the original total number of cabins is reduced by less than 50%, this is regarded as a partial cancellation.

In this case, the applicable cancellation terms are determined on the basis of the number of the cancelled tickets as specified in section 2.3.
 

2.3. Total cabin number of the group
 

Groups of less than 100 cabins
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled cabins.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 100 cabins
 

- The entire booking may be cancelled 90 days before departure free of charge.
- Tickets cancelled 28-89 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled cabins.
- Tickets cancelled less than 14 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Special and charter cruises

- With regard to special and charter cruises, we reserve the right for separate terms and conditions of cancellation and payment.
- A 'special cruise' denotes a reservation which affects the standard cruise programme of the ship and/or the ship's departure/arrival times or ports.
 

2.4. Partners
 

If the booking involves one of Tallink Silja Oy's external partners, such as a shipping company offering co-operative transportation, the cancellation terms of each partner will be applied separately.

3. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, HOTEL TRIPS
 

Groups of less than 50 rooms
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled tickets.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 50 rooms

- We reserve the right for separate terms and conditions of cancellation and payment.
 

Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Silja receives notice of the cancellation. Against a doctor's certificate, only a handling fee of €12 will be charged.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".

Terms and conditions of payment, changes and cancellations for invoicing contract customers of Tallink Silja

A group consists of at least ten (10) adult passengers. The word 'cabin' is also used to refer to deck accommodation or a rest chair.
 

1. PAYMENT TERMS AND CONDITIONS
 

The trip must be paid by the due date of the invoice.

2. TERMS AND CONDITIONS FOR CHANGES AND CANCELLATIONS, ONE-WAY AND CRUISE DEPARTURES

2.1. Group cancellations

If the reservation is cancelled for the whole group, the applicable cancellation terms will be determined on the basis of the original number of cabins as specified in section 2.3.
Partial cancellations are regarded as group cancellations if the original total number of cabins is reduced by 50% or more.
 

2.2. Partial cancellations

If the original total number of cabins is reduced by less than 50%, this is regarded as a partial cancellation.

In this case, the applicable cancellation terms are determined on the basis of the number of the cancelled tickets as specified in section 2.3.
 

2.3. Total cabin number of the group
 

Groups of less than 100 cabins
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.

Groups of more than 100 cabins
 

- The entire booking may be cancelled 90 days before departure free of charge.
- Tickets cancelled 89-28 days before departure are subject to a cancellation fee corresponding to 10% of the total price of the cancelled cabins.
- Tickets cancelled 27-21 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled cabins.
- Tickets cancelled 20-14 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled cabins.
- Tickets cancelled less than 14 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.

Special and charter cruises
 

- With regard to special and charter cruises, we reserve the right for separate terms and conditions of cancellation and payment.
- A 'special cruise' denotes a reservation which affects the standard cruise programme of the ship and/or the ship's departure/arrival times or ports.

Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".
 

2.4. Partners
 

Should the booking involve one of Tallink Silja Oy's external partners, such as a shipping company offering co-operative transportation, the cancellation terms of each partner will be applied separately.

3. TERMS AND CONDITIONS OF CHANGES AND CANCELLATIONS, HOTEL TRIPS

Groups of less than 50 rooms
 

- The entire booking may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-14 days before departure are subject to a cancellation fee corresponding to 25% of the total price of the cancelled tickets.
- Tickets cancelled 13-7 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 7 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.
 

Groups of more than 50 rooms

- We reserve the right for separate terms and conditions of cancellation and payment.
 

Cancellations, including partial cancellations, must be made in writing, either by letter, fax or e-mail, etc. The cancellation is valid from the date when Tallink Silja receives notice of the cancellation. Against a doctor's certificate, only a handling fee of €12 will be charged.
 

Tallink Silja Oy's group travel is subject to Tallink Silja Oy's terms and conditions of passage and the general terms and conditions for package tours agreed on by the Association of Finnish Travel Agents (SMAL) and the consumer Ombudsman, so that cancellation terms for groups are applied instead of section 4 "The passenger's right to cancel the booking without a special reason".

Terms and conditions of group trips' payment, changes and cancellation, hotel trips, groups of more than 50 rooms

Cancellation of a maximum of 50% of the booked rooms
 

- A maximum of 50% of the booked rooms may be cancelled 28 days before departure free of charge.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.

Cancellation of more than 50% of the booked rooms
 

- The entire booking may be cancelled 60 days before departure free of charge.
- Tickets cancelled 59-28 days before departure are subject to a cancellation fee corresponding to 50% of the total price of the cancelled tickets.
- Tickets cancelled 27-8 days before departure are subject to a cancellation fee corresponding to 75% of the total price of the cancelled tickets.
- Tickets cancelled less than 8 days before departure are subject to a cancellation fee corresponding to 100% of the total price of the ticket.

Travel terms and conditions of AS Tallink Grupp from 1.6.2015 »

Download PDF »

Passengers must observe the shipping company's regulations and the ship's captain's rules concerning order and safety on board the ship. The rules are displayed in the terminals and on board the ships.

The ship's personnel have the right to refuse passage of persons who may disturb or pose a danger to other passengers, themselves or the ship's safety, are under the influence of alcohol or narcotics, display disturbing or threatening behaviour, or do not otherwise comply with the rules concerning age, security, order or other regulations.

Alcoholic beverages purchased on board may not be consumed in the public areas. For the convenience of all passengers, disturbing behaviour in cabins or corridors in the cabin sections is not allowed.

Passengers have no access to the car deck during the voyage.

Smoking is allowed in designated smoking areas. Smoking is not allowed in the cabins.

Passengers are themselves responsible for their luggage. Silja Line will not compensate passengers for damage to luggage caused by the passenger themself or by the passenger's own carelessness. Silja Line is not obliged to compensate passengers for money, securities or valuables unless it was deposited in a safety deposit box at the ship's Information desk. Goods stored in lockers are not regarded as having been delivered to the shipping company for safekeeping. For more information, see the Terms and Conditions of passage concerning passengers and their luggage.

The passenger has to leave the cabin when the ship arrives at the passenger's destination port, when the contract of passage ends.

Passengers are themselves responsible for contacting competent authorities to find out which travel documents they need and for procuring such documents. Passengers are themselves responsible for providing the necessary valid travel documents and proof of identity.

Passengers are liable to compensate the shipping company in full for any damage attributable to their carelessness or negligence.